Recall - Power Sliding Door Interior Handle Replacement: Overview
Right Hand Power Sliding Door Interior Handle# 04110 - (May 24, 2005)
Models:
1997-2005 CHEVROLET VENTURE
1997-2004 OLDSMOBILE SILHOUETTE
1997-1998 PONTIAC TRANS SPORT
1999-2005 PONTIAC MONTANA
EQUIPPED WITH RIGHT-HAND POWER SLIDING DOOR AND SECOND ROW BUCKET SEATS OR CAPTAIN'S CHAIRS
DUE TO PART AVAILABILITY, THIS RECALL IS BEING ADMINISTERED IN PHASES. ALL VINS WILL BE LOADED INTO GMVIS: HOWEVER, CUSTOMERS WILL BE NOTIFIED IN PHASES. YOU WILL BE NOTIFIED OF THE RELEASE OF ADDITIONAL PHASES PRIOR TO CUSTOMER NOTIFICATION.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 1997-2005 Chevrolet Venture, 1997-2004 Oldsmobile Silhouette, 1997-1998 Pontiac Trans Sport, and 1999-2005 Pontiac Montana vehicles equipped with a right-hand power sliding door and second row bucket seats or captains chairs. If a passenger uses the interior handle to open the power sliding door and holds onto the handle while it is being opened by the door motor, the passenger's arm may be pushed into the seat back or armrest and a wrist or lower arm injury could occur.
Until the vehicle is serviced, the interior handle should not be used to open the door. The driver can open and close the door from switches at the driver's position or by using the remote key fob. The driver should tell passengers to use the switch located in front of the door to open or close the door. The driver should also use the override switch to prevent operation of the power door by children or by others who are not familiar with its use.
Correction
Although only the right-hand power sliding door handle requires replacement, dealers are to replace both rear door handles, if applicable, to keep the appearance consistent
Vehicles Involved
Involved are certain 1997-2005 Chevrolet Venture, 1997-2004 Oldsmobile Silhouette, 1997-1998 Pontiac Trans Sport, and 1999-2005 Pontiac Montana vehicles equipped with a right-hand power sliding door and second row bucket seats or captain's chairs, and built within these VIN breakpoints shown.
Important:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]
For US and Canada
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld (US) Recall Information, GMinfoNet (Canada) Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
For Export
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared, and is being furnished to involved dealers. Dealers will not receive a report with the recall bulletin if they have no involved vehicles currently assigned.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
Tools Required
J 42506 Door Handle Clip Remover
1. Using the J 42506, Door Handle Clip Remover, remove the inside door handle clip.
2. Remove the inside handle from the sliding door and discard.
3. Load the clip into the inside door handle with the open end facing up.
4. Align the new handle with the shaft on the sliding door.
5. Press firmly in order to seat the inside handle on the sliding door.
6. Repeat the steps for the other door, if applicable.
Courtesy Transportation
The General Motors Courtesy Transportation Program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for courtesy transportation guidelines.
Claim Information
Submit a Product Recall Claim with the information shown.
Customer Notification -- For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification -- For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter shown.
Dealer Recall Responsibility -- For US and Export (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility -- All
All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer