Owner Letter
Owner LetterJanuary 2011
Dear General Motors Customer:
As the owner of a 2007-2009 model year Chevrolet Equinox or Pontiac Torrent vehicle, or a 2008 Chevrolet Express, Silverado; GMC Savana or Sierra vehicle, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2007-2009 model year Chevrolet Equinox and Pontiac Torrent vehicles, and some 2008 Chevrolet Express, Silverado; GMC Savana, and Sierra vehicles may exhibit rough engine operation and the illumination of the Check Engine Light. This may be caused by spark plug wire boots that do not provide a sufficiently robust dielectric seal to withstand the high voltage required to fire the spark plugs.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the spark plug wires. If this condition occurs on your 2007-2009 model year Chevrolet Equinox or Pontiac Torrent vehicle, or 2008 Chevrolet Express, Silverado; GMC Savana or Sierra vehicle within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193.000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by January 31, 2012. If you have any questions or need any assistance to better understand related repairs, please contact your dealer.
If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
10250