Instrument Cluster - Exhange Repair Program
Number 86-SM-2B Date 4/86Subject: INSTRUMENT CLUSTER REPAIR PROGRAM
1984 STE ONLY, AND ALL 1985 & 1986 PONTIAC 6000 MODELS (INCLUDES STE)
"Please discard previous bulletin 86-SM-2A, due to text revision."
Nippondenso Sales, Inc. has a service center to service the 1984 Pontiac STE and all 1985 & 1986 Pontiac 6000 series instrument clusters. This is the only service center authorized to perform warranty service for the above clusters. This service also is available for non-warranty requirements. If a malfunction is encountered, the following procedure has been established to obtain a replacement part.
EXCHANGE PROGRAM
Warranty-Analog Gage Cluster - Electronic Driven Speedometer With Needle Indicator (6000 Series - Base and RPO U21)
All instrument cluster components except the speedometer will be serviced in the normal manner. Replacement parts should be obtained through WDDGM with the exception of the speedometer. The speedometer module is an exchange unit and must be obtained through Nippondenso Sales, Inc., Southfield, Michigan.
Warranty - Electronic Cluster (RPO U52 or STD, STE Cluster)
The entire cluster assembly is serviced by an exchange unit only. No internal repairs should be attempted on these clusters. Replacement clusters will be returned to Nippondenso Sales, Inc.
Non-Warranty Exchange Program
Service procedure will be the same as warranty replacement procedures for speedometer and electronic cluster replacement. All components except the speedometer module on base and gage clusters will be obtained through WDDGM.
Replacement parts obtained through WDDGM do not require return to Nippondenso. All exchanged parts received from Nippondenso must be returned to Nippondenso for credit of core charges.
The success of the Nippondenso Speedometer and Cluster Exchange Program is dependent upon the prompt return of inoperative speedometers and electronic clusters to the Nippondenso Service Center. Your cooperation is essential to maintain sufficient quantities of exchange stock.
Authorized Nippondenso Service Center
Address: Nippondenso Sales, Inc. 21840 West Nine Mile Road Southfield, Michigan 48075
Attn: Service Center
Telephone #: 1-800-242-9901
1-800-443-3187 (Michigan)
Information Required For Exchange Speedometer or Electronic Cluster. Warranty and Non-Warranty
Dealer Name, Dealer Code, Address, City, State and Phone Number Engine Type Repair Order Number VIN Odometer Mileage
*No P.O. Box will be accepted.
The above information must be available before contacting Nippondenso.
Please adhere to the following procedures when a vehicle requires dealer service:
1. Follow the diagnostic procedure in the Service Manual precisely and completely using Essential Tool J-33431-B. Many problems perceived to be in the instrument cluster are actually problems with remote sensors and connectors. Proper diagnostics will identify the source of the problem and avoid unnecessary removal and shipping of functional assemblies to the service center. If you desire assistance, contact Nippondenso directly on their 800 toll free number listed above.
2. When diagnostics are complete and the fault is determined to be in the speedometer or electronic cluster, as example, call the NDS service center and request the appropriate unit.
3. After the exchange unit is received from the service center, remove the inoperative unit from the instrument cluster.
4. Remove the exchange unit from the reusable shipping container and assemble it to the instrument cluster. Use care in handling the exchange unit. Hands must be free of dirt and grease.
Avoid touching electronic components on the circuit board as electrostatic discharge can cause some components to fail
5. Pack the inoperative components previously removed from the vehicle in the reusable shipping container, and enclose the completed information from (Attachment I). Also enclosed in the reusable container is an addressed shipping label. Attach this label to the outside of the box and ship prepaid to Nippondenso Sales, Inc.
NOTICE:
Be sure to include a description of the cluster malfunction to assist the service center in isolating the cause.
Warranty Information
Replaced parts are to be shipped postage paid via twenty-four hour delivery along with the information form.* A copy of the information form must be attached to the warranty repair order.
*(See Item 5 above for details)
Warranty claims should be submitted to Pontiac via warranty document or terminal transmission as follows:
Electronic Cluster with D.I.C. (S.T.E.) $120.00 Repair Charge/Dealer Net 30% Dealer Handling Charge *Shipping
Electronic Cluster without D.I.C. (RPO U52) $110.00 Repair Charge/Dealer Net 30% Dealer Handling Charge *Shipping
Mechanical Cluster (Speedometer) $40.00 Repair Charge/Dealer Net 30% Dealer Handling Charge *Shipping
*Shipping charges should be included on the warranty to reflect shipment from dealer to Nippondenso. The 30% dealer handling charge does not include shipping. Dealer will be billed by Nippondenso Sales, Inc. for the repair charges listed above.
When submitting a warranty claim, the appropriate labor operation should be used along with the above charges appearing in the net item column. If replacement parts are exchanged through Nippendenso, or obtained through WDDGM as outlined earlier, regular warranty claim submission is requested.
The core charge for the Nippondenso cluster is:
$900.00 - Electronic Cluster (RPO U52 and S.T.E. Cluster)
$100.00 - Mechanical Cluster (Speedometer)
Repair Order:
The sales invoice will not be included with the replacement cluster, it will be mailed separately. The sales invoice will be canceled for the core charge upon return of defective parts within thirty days. Failure to return the defective parts within 30 days and/or failure to return the parts in the special reusable container provided will result in dealer being billed for the core charges by Nippondenso.