Parts and Warranty Information
The wheels required to complete this campaign will be furnished by WDDGM. Dealers should use the following procedure to obtain the wheels:1. Owners have been instructed to contact their dealer. Upon owner contact, obtain the vehicle identification number and wheel color.
2. With the above information contact your local WDDGM parts source. In order to obtain the correct wheels use the following part numbers and indicate color of wheels required:
1984 10041965 Front White
10041966 Rear
1985 10041969 Front Silver
10041970 Rear
1985 10041967 Front Gold
10041968 Rear
3. Wheels will be shipped by WDDGM to the dealer. IF replaced wheels are not returned (see DISPOSAL OF REPLACED PARTS below) within 10 days of payment of the claim, the dealer will receive a debit for the amount of the claim.
4. Owners should be advised when wheels are received.
DISPOSAL OF REPLACED PARTS
When wheels are received, save the cartons to return the replaced wheels. Replaced wheels must be returned to receive proper credit. Return wheels to:
Salvage Building Dock 44 Pontiac Motor Division One Pontiac Plaza Pontiac, MI 48053
Each wheel must be individually tagged. Number each of the four wheels (1 of 4, 2 of 4, etc.). Tags will be available from your local zone office.
FIGURE 2 - PARTS RETURN/CAMPAIGN COMPLETION FORM:
Shipping labels are included on the bottom of the Parts Return/Campaign Completion form (Figure 2).
FIGURE 1 - WHEEL TAG:
Each wheel must be individually tagged. Tags are included with this bulletin (see Figure 1). Number each of the four wheels (1 of 4, 2 of 4, etc.).
CAMPAIGN IDENTIFICATION LABEL:
PART II - INSTALLATION OF CAMPAIGN IDENTIFICATION LABEL
Each vehicle modified in accordance with the instructions outlined in this service procedure will require a campaign identification label. Each label provides a space to include the campaign number, the five-digit dealer code of the dealer performing the campaign service, and the date vehicle was campaigned. This information may be inserted with a typewriter or ballpoint pen. Install the label on the radiator baffle where it is readily visible. Close hood. (Additional campaign labels are available on stationery order as Form 7901-709).
ENCLOSED WITH COPY OF THIS BULLETIN
A list of those vehicles involved which our records indicate are in your geographical area is attached for your follow-up. Advise the Pontiac Zone Office if vehicles appearing on the attached list are not in your area. (If a list of vehicles is not attached, our records indicate no affected vehicles in your area.)
If a vehicle has been transferred or sold to another location, please forward the new name and address of the vehicle to your Pontiac zone office.
RECORDING COMPLETION
Campaign completion will be recorded from PAID WARRANTY CLAIMS AND RETURNED WHEELS.
WARRANTY CREDIT
For this campaign dealers should file a normal warranty claim. The following credits will be issued:
Labor Operation: V2600
Labor Hours: 1.8 hrs.
Other Labor Hours: .1 hrs. (Dealer Administration Service)
Parts Price: Dealer Cost + 30% Parts Allowance
Return Parts Freight: Net Items
(CREDITING)
Warranty claims should be submitted by DCS or 726 warranty document. Dealers will be credited on their weekly Pontiac Claim Memorandum.
Replaced wheels must be returne within 10 days or a debit will be issued on the Dealer Claim Memorandum.
Repairs submitted for vehicles not involved in the campaign will not be paid.
Dear Pontiac Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that a defect which relates to motor vehicle safety exists in some 1984 and 1985 Pontiac Firebird Trans Am models. The wheels have been found to contain excessive porosity in the hub area which could potentially affect structural integrity. This could allow the wheel to separate from the vehicle. Wheel separation could cause a loss of vehicle control which could result in a vehicle crash without prior warning.
To prevent this from occurring on your vehicle, please contact your Pontiac Dealer so that he can order your wheels and arrange a service date. The dealer will notify you when the wheels are received, and will replace the wheels. This service will be completed for you at no charge.
Instructions have been sent to your Pontiac Dealer. The labor time to do the work will be about two hours. Please ask your dealer if you wish to know how much additional time will be necessary to process your vehicle.
Your Pontiac Dealer is best equipped to provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date or within five days, we recommend you contact the nearest Pontiac Zone Office. The zone office will assist you and the dealer in getting your vehicle corrected. The locations and telephone numbers of the Zone Offices are listed in your Owners Manual.
After contacting your dealer and the zone office, if you are still not satisfied that we have done our best to remedy this condition without charge within a reasonable time, you may wish to write the Administrator, National Highway Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call 800-424-9393 (Washington, D.C. residents use 426-0123).
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the correction in the shortest possible time. If you have sold or traded your vehicle, please complete the postage paid owner reply card and mail it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.