Cruise Control - Bushing Failure Issue Policy

89pontiac08

TO: Zone Managers


The following message was sent today. Please advise all Non-DCS dealers and all zone personnel.

TO ZONES ONLY

If a customer or dealer on behalf of a customer contacts Pontiac for reimbursement or authorization to replace a servo assembly on one of the vehicles named in NHTSA's release, you should be guided by our normal policy. This policy is that each request be investigated and a decision made based on the merits of each individual case.


DCS MESSAGE PA15


DATE: March 17, 1989


TO: All Pontiac Dealers


ATTENTION: Service Director/Manager


RE: CRUISE CONTROL BUSHING


On Thursday, March 16, the National Highway Traffic Safety Administration (NHTSA) announced to the news media that they have asked General Motors to conduct a safety recall of about 1.9 million 1984-1988 GM cars to correct cruise control bushing failures on vehicles with certain 5.0 liter gasoline V-8 (Engine Codes Y and 9) and 5.7 liter diesel (Engine Code N).

GENERAL MOTORS DOES NOT BELIEVE A SAFETY RECALL IS WARRANTED. OUR CUSTOMERS SHOULD CONTINUE TO DRIVE THEIR CARS WITH CONFIDENCE.

Our engineering analysis is continuing, and we will keep you advised of developments. Meanwhile, should customers contact you, you can assure them they can continue driving with confidence.

If a customer insists on an examination of his vehicle, you should inspect to be sure the bushing is secure in its proper place. If a loose or missing bushing is found, a new servo assembly should be installed. If the vehicle is out of warranty, please contact the zone office for guidance.