Claim and Warranty Information
CLAIM INFORMATIONA separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.
DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:
Other*
Failure Labor Labor Labor Sublet
Operation Code Operation Hours Hours Item
Install Crankshaft 96 V3830 .6 .1 xxxxxx
Pulley Attachment Kit
Owner Reimbursement 96 V3831 xxxx .1 Put Expense
for Previous Repairs in Net Items
*In addition dealerships will receive 0.1 hours credit for dealer administrative services associated with this campaign. The 0.1 hours allowance is to be entered in the "Other Labor Hours" field with each campaign repair listed for credit. This entry will not require authorization.
FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.
Parts required are to be listed in your warranty claim in the normal manner. Parts will be credited by dealer net plus 30% dealer handling allowance.
Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claims must contain all information required and should list the labor operation as outlined.
REIMBURSEMENT
Current and past owners of 1981-84 Pontiac T1000 models equipped with a 1.6L gasoline engine, air conditioning and power steering are eligible for reimbursement for unreimbursed repair expense due to a previous crankshaft pulley bolt fracture, regardless of the age or mileage of the car at the time of the occurrence.
To obtain reimbursement, eligible owners must submit claims to an authorized Pontiac dealer for vehicles involved in this campaign no later than March 1, 1988. Claims must be supported by documentation that reasonably: (1) discloses repair or towing costs that were incurred for a crankshaft pulley bolt fracture, (2) identifies the entity or person who perfomed the repairs or towing, (3) identifies the date(s) of such repair or towing and (4) discloses the amount of unreimbursed repair or towing expense paid by the owner. Original receipts are preferred, but in this instance will not be required by General Motors.
Claims for customer reimbursement on previously paid repairs are to be submitted according to the Claim Information instructions. Use the special
"Owner Reimbursement" labor operation listed under the Claim Information section. All expenses concerning previous repairs and towing must be listed in the net items column of the warranty claim. Documented unreimbursed towing expense up to $25.00 per occurrence will be reimbursed.
In the event a claim for reimbursement is rejected, the owner may submit the claim to General Motors voluntary mediation/arbitration program administered by the Better Business Bureau.
RECORDING COMPLETION
Repairs submitted for vehicles not involved in the campaign will not be paid.
Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS". Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.
SERVICE DEPARTMENT PONTIAC DIVISION GENERAL MOTORS CORPORATION
Pontiac bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your Pontiac dealer for information on whether your vehicle may benefit from the information.
Dear Pontiac Owner:
General Motors has determined that the crankshaft pulley bolt may fracture on some 1981-1984 Pontiac T1000 models equipped with a 1.6L gasoline engine, air conditioning, and power steering, causing the accessory drive pulley to separate from the crankshaft. This letter is sent to notify you to take your T1000 to an authorized Pontiac dealer for preventative service at General Motors' expense and to advise you of the availability of reimbursement by General Motors in the event your car has experienced a pulley bolt fracture.
If this pulley separates from the crankshaft, you may hear an under-hood noise much like a rock contacting the underside of the car. You will continue to have full manual steering control if this condition occurs, but the power assist to the steering will be lost. It is also likely your engine power will be lost as if your car had run out of gas. To prevent a pulley separation from occurring on your vehicle, General Motors is prepared to have authorized Pontiac dealers take preventative action at no charge to you. We encourage you to have this service perfomed regardless of whether your vehicle has previously experienced a pulley bolt fracture.
Instructions for this service have been sent to your Pontiac dealer. Please contact your dealer to arrange a service date. The labor time necessary to make this modification to your vehicle is approximately forty (40) minutes. Please ask your dealer if you wish to know how much additional time will be needed to process your vehicle.
If your T1000 has previously experienced a pulley bolt fracture, and you paid for all or part of the repairs, you should request reimbursement through your Pontiac dealer. When doing so, you should present the dealer with documentation which reasonably confirms the amount of unreimbursed repair expense due to a pulley bolt fracture, the date of the repair, and the person or entity performing the repair. Documented unreimbursed towing expenses up to $25.00 per occurrence will also be reimbursed. All requests for reimbursement must be presented to the dealer on or before March 1, 1988.
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary repairs in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage-paid owner reply card and returning it to us.
We are sorry for this inconvenience. This action has been taken, however, because of General Motors' desire to assure proper performance of your car and in the interest of customer satisfaction.