Warranty - Repair on General Time & Borg Clocks

Number 85-SM-5A Date 3/85

Subject: WARRANTY REPAIR ON BORG AND GENERAL TIME CLOCKS - ALL 1985 MODELS


PONTIAC POLICY

Pontiac electric clocks are warranted under the "New Car Limited Vehicle Warranty" for 12 months or 12,000 miles, whichever occurs first. When a malfunctioning clock is removed during the warranty period, it must be sent to the responsible manufacturer for repair.

Pontiac Motor Division currently uses clocks from two manufacturers, Borg Instruments and General Time. Obtaining warranty repair for clocks from these manufacturers is covered in this bulletin.

Manufacturer's identification is essential and is either stamped on the housing or printed on a label on the clock housing. If the manufacturer's stamped name cannot be read, darken the letters with a lead pencil. This will enable you to identify the manufacturer.

NOTE: IT IS IMPORTANT THAT THE FOLLOWING INFORMATION BE ATTACHED TO ALL BORG INSTRUMENTS AND GENERAL TIME CLOCKS RETURNED FOR REPAIRS. IF COMPLETE INFORMATION IS NOT FURNISHED OR NO DEFECTS ARE FOUND, DEALERS MAY BE BILLED FOR THE REPAIR AND/OR TESTING. THE DESCRIPTION OF MALFUNCTION SHOULD BE CLEAR AND CONCISE AS FOLLOWS:

^ Clock Dead (No Movement or Sound)

^ If Condition is Intermittent, Give Details

^ Runs Backward

^ Gains Time

^ Loses Time

^ No Light

^ Noisy
^ Blows Fuses

^ Can't Set Time

^ Scratched/Distorted Lens

^ Loose Terminal/Broken Light Socket Hose


THE FOLLOWING INFORMATION MUST BE INCLUDED:


Dealer Firm Name, Street Address, City, State, Zip Code

Dealer Code

R.O. Number and Date

Delivery Date (If Sold)

Vehicle Identification Number

Mileage

Owner Name and Address


SPECIAL CARE SHOULD BE EXERCISED IN PACKAGING TO PREVENT DAMAGE IN TRANSIT.


Dealer's should ship clocks to the responsible manufacturer prepaid. The return of the clock to the dealer may be prepaid by the manufacturer or may be shipped "collect" to the dealer.


Dealer's cost for shipping of clock will be reimbursed by Pontiac Motor Division through the dealer's submission of a Pontiac Warranty Claim, listing the shipping cost in the sublet column.


A copy of the shipping receipt must be attached to the repair order scrapping copy, which is attached to the scrapping copy of the Pontiac Warranty Claim.

WARRANTY CLAIM INFORMATION

Part Count Part No. Dlr. Cost + 30% T.C. Operation No. Labor Hours Sublet

--- --- --- As N4200 As Listed In Shipping
Req. N4210 Labor Time Cost
Guide
Borg Clocks

Mail directly to: Borg Service Center 2419 Foster Avenue Janesville, WI 53545 (608) 755-1000

General Time clocks

Mail directly to: General Time Instruments, Inc. 404 Armour Street Davidson, NC 28036 (704) 892-8872