Claim & Owner Letter Information
CLAIM INFORMATIONA separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.
DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:
OTHER*
FAILURE LABOR LABOR LABOR NET**
OPERATION CODE OPERATION HOURS HOURS AMOUNT
Inspect & Install: 96 V4050 0.3 0.1 ---
(1987 Models Only) 2-Relays
Inspect & Install: 96 V4051 0.3 0.1 ---
(1986 Models Only) 2-Relays 2-30 Amp Fuses
Inspect & Install: 96 V4052 0.4 0.1 $1.00
(1986 Models Only) 2-Relays 2-30 Amp Fuses 1-Pressure/Warning Switch
Inspect & Install: 96 V4053 0.6 0.1 $2.86
(1986 Models Only) 2-Relays 2-30 Amp Fuses 1-Hydraulic Pump & Motor Assy.
Inspect & Install: 96 V4054 0.7 0.1 $2.86
(1986 Models Only) 2-Relays 2-30 Amp Fuses 1-Pressure/Warning Switch 1-Hydraulic Pump & Motor Assy.
* In addition dealerships will receive 0.1 hours credit for dealer administrative services associated with this campaign. The 0.1 hours allowance is to be entered in the "Other Labor Hours" field with each campaign repair listed for credit. This entry will not require authorization.
** The amounts shown in the "Net Amount" column represent allowance for Dot 3 brake fluid used in conjunction with the described operations and must be entered in the net items column of the warranty claim.
CLAIM INFORMATION CONT:
FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.
Parts required are to be listed in your warranty claim in the normal manner. Parts will be credited at dealer net plus 30% dealer handling allowance.
Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claims must contain all information required and should list the labor operation as outlined.
RECORDING COMPLETION
Repairs submitted for vehicles not involved in this campaign will not be paid.
Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS". Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.
Dear Pontiac Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that a defect which relates to motor vehicle safety may exist in some 1987 Pontiac 6000, STE models, equipped with Anti-Lock Brake System (ABS).
The hydraulic pump motor and ABS electrical relays may have been exposed to water contamination during vehicle assembly. This condition can cause loss of the hydraulic pump motor and/or loss of the ABS function.
Loss of the hydraulic pump motor would, after accumulated pressure has been depleted (approximately 10-30 normal stops), result in a total loss of rear brakes as well as power assist to the front brakes. The red "Brake" warning light would, before accumulated pressure has been depleted, illuminate and stay ON. If this warning is not heeded, a loss of rear brakes at a time when minimum stopping distance is required could result in a vehicle crash.
An inoperative ABS electrical relay could cause loss of the ABS function, but normal power assisted braking would be retained. The amber "Anti-Lock" warning light would illuminate and stay ON.
To prevent the possibility of these conditions occurring , both the ABS and hydraulic pump motor electrical relays and 30 amp fuses will be replaced.
Please contact your Pontiac Dealer on ,or after the date shown below to arrange a service date. Your dealer will perform the required service at no charge to you.
Instructions for making this correction have been sent to your Pontiac Dealer. It is estimated that parts will be available, on or after July 15, 1987. The labor time to complete this replacement is approximately 15 minutes. Please ask your dealer if you wish to know how much additional time will be needed to process your vehicle.
Your Pontiac Dealer is best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date or within five days, we recommend you contact the Pontiac Customer Assistance Center by calling 1-800-762-2737.
Page 2.
If after contacting your dealer and the Pontiac Customer Assistance Center you are still not satisfied that we have done our best to remedy, this condition without charge, you may wish to write the Administrator, National Highway Safety Administration, 400 Seventh Street, S.W., Washington D.C. 20590, or call 800-424-9393 (Washington D.C. residents use 426-0123).
The enclosed owner reply card identifies your Pontiac vehicle. Presentation of this card to your dealer will assist in making the correction in the shortest possible time. If ,you have sold , or traded your vehicle, please let us know by completing the postage paid owner reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.