Service Procedure, Campaign and Claim Information

Windshield removal and reinstallation can be accomplished by following the 1987 Pontiac 6000 Service Manual (S-87-10A). Refer to "Body Service", Section 2A, page 2. This is the "extended method" which must be followed as complete replacement of the urethane adhesive is necessary.

NOTE: The Poly-urethane system in kit P/N 9636067 is the ONLY system recommended for this particular repair.

CAMPAIGN IDENTIFICATION LABEL:

CAMPAIGN IDENTIFICATION LABEL

Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number, the five digit dealer code of the dealer performing the campaign service, and the date vehicle was campaigned. This infomation may be inserted with a typewriter or ballpoint pen. Install the label only on a clean, dry surface of the radiator baffle where it is readily visible. (Additional campaign labels are available on stationery order as Form 7901-709).
CLAIM INFORMATION

A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:

OTHER*
FAILURE LABOR LABOR LABOR
OPERATION CODE OPERATION HOURS HOURS

Remove & reinstall 96 V3900 1.7 0.1
windshield
*In addition dealerships will receive 0.1 hours credit for dealer administrative services associated with this campaign. The 0.1 hours allowance is to be entered in the "Other Labor Hours" field with each campaign repair listed for credit. This entry will not require authorization.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claims must contain all information required and should list the labor operation as outlined.


RECORDING COMPLETION

Repairs submitted for vehicles not involved in this campaign will not be paid.

Campaign completions will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS". Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.
Dear Pontiac Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

General Motors has determined that certain 1987 Pontiac 6000 models may not conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 212 "Windshield Mounting".

These vehicles may exhibit poor bond adhesion between the windshield glass and mounting. This could allow the windshield to separate from the vehicle during a 30 mph frontal barrier test required by FMVSS 212. Should windshield separation occur during an accident, an unbelted occupant may be ejected from the vehicle and personal injury could occur.

To correct this condition your Pontiac dealer will remove and properly reinstall the windshield in your vehicle. This service will be performed at no charge to you.

Instructions for making this repair have been sent to your Pontiac dealer. It is estimated that parts will be available approximately March 26, 1987. Please contact our dealer to arrange a service date. The labor time to complete this service is approximately one hour and forty minutes. Please ask your dealer if you wish to know how much additional time will be needed to process our vehicle.

Your Pontiac dealer is best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five days, we recommend you contact the Pontiac Customer Assistance Center by calling 800-762-2737.

If after contacting your dealer and the Pontiac Customer Assistance Center, you are still not satisfied that we have done our best to remedy this condition without charge within a reasonable time, you may wish to write the Administrator, National Highway Safety Administration, 400 Seventh Street, S.W., Washington D.C. 20590, or call 800-424-9393 (Washington residents use 426-0123).

The enclosed Campaign Owner Identification Card identifies your Pontiac vehicle. Presentation of this card to your dealer will assist in making the inspection and correction in the shortest possible time. If you have sold or traded your vehicle, please complete the postage-paid card and return it to us. This will assist us in assuring all affected vehicles have been corrected.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.