General Information

Beginning the Repair

A. The repair process actually begins: when the customer brings the vehicle to the dealership or repair shop and the condition is written up on a repair order.

A lot of valuable information can be obtained by the service advisor during his/her initial contact with the customer if questions regarding the vehicles condition are channeled in the right direction.

B. Responsibility of the Service Advisor

As the liaison between the customer and the repairman, the service advisor obtains all needed information and writes it in a common service language to assist everyone in the repair cycle in making a lasting leak repair in an efficient manner the first time.

The service advisor should keep in mind that the cause of a windnoise can vary between body styles and from vehicle to vehicle within a given body style.

It is also possible that a reported condition on a given vehicle may never be encountered again on any other vehicle.

Cover the three "W's" with the customer concerning the vehicle.

They are as follows:

1. WHAT? Windnoise.
2. WHERE? Specific area(s) leak(s) are located.
3. WHEN? Under what condition (s) does the leak/noise occur?