Warranty System - Rejection Codes
Number 87-WA-10 Date 6/87
Attention: Service Manager
Subject: WARRANTY SYSTEM REJECTION CODES
Attached is a copy of the revised listing of the Pontiac Warranty Claims Memorandum Disposition Reason Codes (reject codes) currently being used by the Warranty Claims processing system.
A copy of this listing should be given to any personnel within your dealership who have warranty claim processing responsibilities.
CODE EXPLANATION OF DISPOSITION REASON CODES
01 VIN Error 02 RO Number Missing/Incorrect 03 RO Date Error 04 Claim Over Age 05 Mileage-Kilometer Missing/Non-numeric 06 Mileage Less Than Previously Reported 07 Beyond Regular Warranty-Time/Mileage 08 Beyond Optional Extended Warranty-Time/Miles 09 Submitting DLR Ineligible for NVI on this Vehicle 10 Beyond 5/50 - Requires Zone Authorization 12 Warranty Void On Vehicle 13 Authorization Code Invalid 14 Claim Type Requires Authorization 15 Claim Type Error 16 Apparent Past Model Vehicle 17 Duplicate of Previously Paid Claim 18 Credit/Debit Incompatible With Original 19 Vehicle Ineligible for Campaign 20 Original Paid Claim Not Found For Case Add Credit 21 Part Number Missing/Incorrect 22 Parts Not Allowed With Claim Type 23 Part Incompatible to Labor 24 Part Requires Authorization 25 Part Requires Return 26 PART Requires Return-NO CREDIT 27 Part Count Missing/Non-Numeric 28 Part Should Be Repaired 29 Part Amount Missing/Non-Numeric 30 Part Amount Excessive 31 Labor 0P Missing/Incorrect/Not on File 32 Labor Not Allowed With Claim Type 33 Labor Operation Incompatible to Vehicle 34 Labor Operation Requires Zone Authorization 35 Labor Operation Requires Authorization 36 Labor Operation Cannot Be Submitted As Labor Only 38 Labor Operation Previously Performed 39 Repair Overlap 40 Multiple Paint Panel Requires Authorization 41 Labor Operation Not Allowed For Fleet Dealer 42 Labor Hours Missing/Non-Numeric 43 Labor Hour Excessive 44 Other Labor Hours Non-Numeric 45 Other Labor Hours Excessive 46 SUBLET,DMN,TOWING Missing/Non-Numeric/Not Allowed 47 SUBLET,DMN,TOWING Excessive 48 Claim Total Missing/Non-Numeric 49 Calculated Total Does Not Agree With Line Total 50 Calculated Total Exceeds Audit Limits 51 Failure Code Missing/Incorrect 52 Sequence Number Missing/Invalid 53 Document Number Missing/Invalid 54 Dealer Code Error 55 Dealer Ineligible For R.O./No Labor Rate On File 56 Line Number Missinng/Invalid 57 Original Paid Claim Not Found For Case Debit
CODE EXPLANATION OF DISPOSITION REASON CODES
58 Receipt Date Error 60 Debit Amount Exceeds Original Amount Paid 63 Part Requires Zone Authorization 64 Damage Code is Invalid 65 Duplicate Repair Order and Line Number 68 Labor 0P Incompatible to Damage Code 69 Another Line of T-Claim Has Rejected 70 Delivery Receipt Number is Invalid 71 Carrier Code is Invalid 72 Delivery Receipt Number is Invalid 73 Duplicate of Previously Paid T-Claim 74 Only 1 T-Claim Per Vehicle 75 Repair Overlap-Previous T-Claim 76 Apparent Dealer Input Error 78 Credit Previously Issued Dealer 79 T-Claim Labor OP Previously Performed 80 T-Claim Being Reviewed 81 Labor/Other Hrs Excessive, Invalid or N/A with Claim Type 82 Vehicle Ineligible for NVI Allowance 83 NVI Previously Paid 85 Duplicate NVI Claim
CODE EXPLANATION OF REDUCTION(RED) OR DEBIT(DBT) CODES
# Case Reduced A Delivery Date Discrepancy and/or Car Beyond Warranty Period B Duplication of a Previously Credited Claim C Shop Comeback on Previously Credited Claim D Mileage Discrepancy Compared to Previous Claim E Not Pontiac Part-Not Pontiac Responsibility F Part Damaged or Not Defective G Part Not Available for Inspection H Claim Not Originally Sub By You, Credit Issued in Error I Repair Order Add-on J Not Substantiated By Dealer Records K Not Covered By Warranty L Duplication of Credit-Same Credit M Excessive Credit Previously Issued on This Claim N Excessive Credit Previously Issued-Due to Incorrect Part Number and/or Labor Operation O No Original Debit Reason Listed on Debit P Recent Claims Audit Chargeback Q Salvage Not Returned Per Carrier Request R Damage Not Noted on Carrier's Copy of Delivery Receipt S Notification of Damage Not Received by Carrier T Not Transportation Damage U Claim Beyond Statute of Limitations-Denied By Carrier V Delivery Receipt Not Signed/Not Completed W Problem Not Corrected-See Subsequent Repair Order X Repair Overlap Y No Customer Complaint Noted Z Part Should Be Repaired-Not Replaced HG NVI - Gas Incorrectly Paid to Dealer HN NVI - Time Allowance Incorrectly Paid to Dealer