Customer Reimbursement

Owners must submit original documentation that reasonably confirms the amount for unreimbursed repair expense, a description of the repair, the date of the repair and the person or entity performing the repair. Review "What Is Not Covered" in the Special Coverage brochure before making a reimbursement adjustment. Customers claims for reimbursement are to be submitted using the special "Owner Reimbursement" labor operation listed under the Claim Information Section of this bulletin. Reimbursement amounts of $300.00 or less can be processed by the dealer. If the amount exceeds $300.00 an Owner Reimbursement Form 7201-039 must be forwarded to and processed by the Zone Office. Customers from the states of Connecticut and Virginia must submit request for reimbursement directly to Pontiac per the owner letter.