Owner Letter

December, 1991


Dear Pontiac Owner:

We at Pontiac Division are very concerned about Pontiac customers and are committed to continually improving their overall vehicle ownership experience. We are writing to you today about a condition that some owners have reported experiencing and our action to resolve this condition.

Some Pontiac customers with 1986-87 Grand Ams and/or 1987 Bonnevilles equipped with 3.0L or 3.8L V6 engines have reported intermittent stalling. Here is what we are doing about it:

First, to correct the intermittent stalling, we have developed a comprehensive diagnostic and repair procedure for technicians at Pontiac dealerships. This procedure has been very effective in correcting intermittent stalling.

Second, General Motors Corporation and Pontiac are providing owners with special coverage for repair of this intermittent stalling condition, at no charge. The details of the special coverage are set out in the enclosed brochure, which you should keep with other glovebox materials in your car. This special coverage is good until December 31, 1992 or for the initial 100,000 miles of vehicle use, whichever comes first.

Third, if you have paid for repairs for this intermittent stalling condition (other than normal maintenance service or items) prior to receipt of this letter, and you have not been reimbursed, you may contact your Pontiac dealer to seek reimbursement (except for residents of Connecticut and Virginia). Connecticut and Virginia residents must write to Customer Assistance Center, Pontiac Division, One Pontiac Plaza, Department 317B, Pontiac, MI 48340-2952 for reimbursement. Please provide your original paid receipts or invoices verifying the repair, the amount charged, proof of your payment and date of payment of those charges.

We hope that these steps will satisfactorily address any intermittent stalling problems in your vehicle, and we sincerely apologize for any inconvenience. Please call us at the Pontiac Customer Assistance Center, 1-800-762-2737 if you have any questions.