Recording Completion & Owner Letter Information
RECORDING COMPLETIONRepairs submitted for vehicles not involved in the campaign will not be paid.
Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS". Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.
April, 1988
Dear Pontiac Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR RECALL
General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1988 Pontiac 6000 model vehicles. Some of these vehicles may have been assembled with a front suspension lower control arm bracket that could develop metal cracks which eventually may result in disengagement of the lower control arm. If this were to occur while the vehicle was in motion, it could result in a loss of steering control and a vehicle crash could occur without prior warning.
WHAT WE WILL DO
To prevent the possibility of this condition occurring on your vehicle, your Pontiac dealer will inspect the engine cradle assembly date code stamp on your vehicle. If your vehicle is equipped with an engine cradle assembly containing a suspect date code (indicating a lower control arm bracket that could crack), we will replace the cradle assembly on your vehicle at no charge to you.
WHAT YOU SHOULD DO
Contact your Pontiac dealer as soon as possible to arrange a service date. Instructions for making this inspection/correction have been sent to your dealer. Parts are available. The labor time necessary to perform this service is approximately fifteen (15) minutes. If it is found that your vehicle requires an engine cradle assembly replacement, an additional two hours and forty-five minutes will be required.
Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.
Your Pontiac dealer is best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date, and he does not remedy this condition on that date, or within five (5) days, we recommend you contact the Pontiac Customer Assistance Center by calling: 1-800-762-2737. The Customer Assistance Center will assist you and the dealer in getting your vehicle inspected/corrected.
After contacting your dealer and the Pontiac Customer Assistance Center you are still not satisfied that we have done our best to remedy this condition, without charge ard within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, DC 20590 or call 1-800-424-9393 (Washington, DC residents use 366-0123).
The enclosed Campaign Owner Reply Card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction/ inspection in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage-paid Owner Reply Card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety ard continued satisfaction with our products.