Warranty - Owner Reimbursements
88pontiac04Bulletin Number: 88-WA-6
Publish Date: 3/88
Attention: Service Manager
Subject: OWNER REIMBURSEMENTS
Effective with Credit Cycle 811, dated March 11, 1988, owner requests for refunds of $150.00 or greater are no longer to be handled by the dealership through the Warranty Claims Payment System. All such requests for refunds must be referred to the Zone Office for handling.
This policy covers any refund whatsoever requested by or for a Pontiac vehicle owner where the requested amount exceeds $150.00. Refunds less than $150.00 should be handled on a regular warranty claim by the dealership. In the event a refund is issued through a dealership, it is imperative that the original copies of any repair bills, sublet bills, invoices, etc. be retained by the dealership and attached to the scrapping copy of the warranty repair order as required by the Pontiac Service Policies and Procedures Manual (Article 1.6.1, Paragraph L.). The number of the check by which the reimbursement was made must also appear on the warranty repair order. Non-compliance with these requirements could result in a chargeback of the warranty claim(s).
All owner refund requests which exceed the $150.00 limit should be submitted to the Zone Office by using the attached Owner Refund Request Form. The form should be completed and mailed from the dealership to the Zone Office with all original substantiating documentation. The owner should be given photo copies of the original receipts to retain for his/her records.
Pontiac Division
Owner Refund Form