Driver Information Center - Exchange/Repair Program
87pontiac16Bulletin Number: 88-8-7
Reference Number: 888303
Publish Date: 12/87
Subject: 1988 DRIVER INFORMATION CENTER EXCHANGE/REPAIR PROGRAM
Models
Affected: 1988 FIREBIRD AND GRAND AM
Pontiac is pleased to announce an Exchange/Repair Program for driver information centers used on the above listed models. This program provides repaired driver information centers in exchange for inoperative ones at a cost substantially below new replacement parts.
Exchange units are obtained by telephoning one of the two authorized AC-Delco Service Centers listed on the last page of this bulletin. They are shipped with memo billings, via UPS (next-day UPS if specified by dealer), within 24 hours of the request. The memo billings are cancelled when inoperative driver information centers are received by the service center from which exchange units were obtained.
Please adhere to the following procedure when a vehicle requires dealer service for an inoperative driver information center.
1. Follow the diagnostics procedure in the service manual precisely and completely. Many problems perceived by the observer to be in the driver information center are often actually problems with remote sensors and connectors. Proper diagnostics will identify the source of the problem and avoid unnecessary removal and shipping of functional assemblies to service centers.
2. When diagnostics are complete and the fault is determined to be in the driver information center, call one of the service centers and request the appropriate exchange unit.
3. Upon receiving the exchange unit from the service center, take it into the vehicle still packed in the reusable shipping container. The container protects it from damage due to static electricity. Use care in handling the exchange unit and the inoperative driver information center. Hands must be free of dirt and grease. AVOID TOUCHING ELECTRONIC COMPONENTS, AS ELECTRO-STATIC DISCHARGE CAN DEGRADE PERFORMANCE OR CAUSE FAILURE.
4. Remove the inoperative driver information center and replace it with the exchange unit.
5. Include a description of the driver information center problem in the "Nature of Problem" area of the ACD-1078 form. Pack the inoperative driver information center in the reusable shipping container together with all five copies of the completed ACD-1078 warranty form.
6. Enclosed in the reusable container is an addressed shipping label. Attach this label to the outside of the box and ship immediately to the service center from which you obtained the exchange unit. The dealer copy of the ACD-1078 warranty form will be returned and the memo billing cancelled upon receipt of the inoperative driver information center at the service center.
Failure to return the inoperative driver information center in the special reusable container, can result in a container replacement fee. Failure to return the ACD-1078 warranty form or the inoperative driver information center to the service center within 30 days of the date the exchange unit was shipped, can result in a repair fee or a driver information center replacement fee.
The success of the driver information center Exchange/Repair Program is dependent upon prompt return of the inoperative driver information center to the service center. Your cooperation is essential to maintain sufficient quantities of exchange stock.
EXCHANGE UNIT/OEM PART NUMBERS
Application Part Number
1988 Firebird - All 25080256
1988 Grand Am - Two Door 25084994
1988 Grand Am - Four Door 25084995
Exchange unit consists of complete driver information center.
AUTHORIZED AC-DELCO SERVICE CENTERS
United States:
Specmo Enterprises (313) 399-5645
3890 W. 11 Mile Road 1-800-545-7911 (Outside Michigan)
Berkley, MI 48072 1-800-545-7910 (Michigan Only)
Canada:
Custone Auto Radio (416) 668-2664
1614 Charles Street 1-800-263-7867 (Canada Only)
Whitby, Ontario Canada LIN lB9