Campaign Label, Claim, Recording Completion and Owner Letter Information
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number, the five (5) digit dealer code of the dealer performing the campaign service and the date the vehicle was campaigned. This information may be inserted with a typewriter or a ball point pen. Install the label only on a clean, dry surface of the radiator baffle where it is readily visible (additional campaign labels are available on stationery order as Form 7901-709).
CLAIM INFORMATION
A separate repair order must be kept for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.
DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:
FAILURE CODE 96 MUST BE USED WITH THIS LABOR OPERATION.
Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the proper labor operation as outlined.
RECORDING COMPLETION
Repairs submitted for vehicles not involved in this campaign will not be paid.
Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.
SERVICE DEPARTMENT PONTIAC DIVISION GENERAL MOTORS CORPORATION
June, 1988
Dear Pontiac Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THE RECALL
General Motors has determined that some 1988 Pontiac LeMans model vehicles may fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 301, "Fuel System Integrity." The fuel filler neck assembly may have been incompletely welded. This could allow fuel to leak from the filler neck assembly. In the event of a collision impact, a leaky filler neck assembly could allow fuel spillage in excess of the amount prescribed by FMVSS 301. Fuel spillage during and after a collision could result in a fire.
WHAT WE WILL DO
To correct this noncompliance, your dealer will inspect your vehicle for potential filler neck leaks and, if necessary, replace the filler neck assembly.
WHAT YOU SHOULD DO
Please contact your Pontiac dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer. It is estimated that parts will be available on or about June 30, 1988. The labor time necessary to perform the inspection is approximately thirty (30) minutes but an additional fifty (50) minutes will be necessary if fuel filler neck replacement is required. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.
Your Pontiac dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Customer Assistance Department, Pontiac Home Office, by calling 1-800-762-2737.
After calling the Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition without charge, within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call 1-800-424-9393 (Washington D.C. residents use 366-0123).
The enclosed owner reply card identifies your Pontiac vehicle. Presentation of this card to your dealer will assist in making the necessary inspection/ correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.