Campaign - Door Hinge Breaks: Overview

9227pontiac01

Bulletin Number: 89-SM-11
Reference Number:
Publish Date: March, 1992



Subject:
SPECIAL POLICY ADJUSTMENT
DOOR HINGES

1988-89 GRAND PRIX COUPE MODELS
WITH 8.7 mm CONICAL PIN DOOR HINGES


General Motors has determined that certain 1988-89 Grand Prix coupes with 8.7 mm conical pin door hinges have had a door hinge break while opening or closing a door. If the lower hinge breaks, the door may require more effort to close, or a poppinq or scraping noise might be heard. If the upper hinge breaks, the end of the door nearest the door handle may drop down, making the door difficult to reposition and close properly.


NOTICE

It's been determined that a primary cause of door hinge fractures is corrosion of the door hinge. Accordingly, the majority of vehicles experiencing this condition will be located in high corrosion areas (Canadian Maritime Provinces, New England, Great Lakes States).

As a result (and also due to limited parts availability) owner mailings will be phased out first to owners of vehicles located in high corrosion areas and then expanded to include other regions. Dealers should be certain to consider this corrosion factor when placing parts orders.


VEHICLES INVOLVED

Involved are certain 1988-89 Grand Prix coupes with 8.7 mm conical pin door hinges built within the following VIN breakpoints:

Up To And
Year Plant Beginning Including

1988 Fairfax JF200001 JF286357

1989 Fairfax KF200001 KF230159


SPECIAL POLICY ADJUSTMENT

This Special Policy covers the condition described above for ten (10) years and unlimited mileage with no deductible from the date the vehicle was originally placed into service regardless of ownership. Correction at no charge to the customer will consist of replacing all door hinges in involved vehicles which experience failure of any 8.7 mm single-hung door hinge. 11.3 mm single-hung hinges will be used to replace the 8.7 mm single-hung hinges when a failure occurs.


REIMBURSEMENT

Customer claims for reimbursement on previously paid repairs to correct a fractured door hinge are to be submitted by December 31, 1992 (the time limitation for presenting the original paid receipt may be lonqer depending upon the law in your state. Owners must submit original documentation that reasonably confirms the amount for unreimbursed repair expense, a description of the repair, the date of the repair and the person or entity performing the repair. Customers claims for reimbursement are to be submitted using the special "Owner Reimbursement" labor operation listed under the Claim Information Section of this bulletin. Reimbursement amounts of $300.00 or less can be processed by the dealer. If the amount exceeds $300.00 an Owner Reimbursement Form 7201-039 must be forwarded to and processed by the Zone Office. Customers from the states of Connecticut and Virginia must submit request for reimbursement directly to Pontiac Division per the owner letter.