Owner Reimbursement

Customers may request reimbursement for prior replacement of the ignition coil(s) due to misfire, rough idle, or a "no start" condition. Owners must submit original documentation that reasonably confirms the amount of unreimbursed repair expenses, a description of the repair, the date of the repair, and the person or entity who performed the repair to receive reimbursement.

Customer claims for reimbursement on previously paid repairs to replace ignition coil(s) are to be submitted in the following manner: Use the special "Owner Reimbursement" labor operation listed under the Claim Information Section of this bulletin. Reimbursement amounts of $300.00 or less can be processed by the dealer. If the amount exceeds $300.00 an Owner Reimbursement Form 7201-039 (Rev. 6/88) must be forwarded to and processed by the Zone Office.

NOTICE: When a customer requests reimbursement, and the vehicle is still available, dealers are to inspect and, if necessary, replace ignition coils as called for in the SERVICE PROCEDURE of this bulletin. If owner's documentation indicates that both coils were replaced using coils from kit P/N 10457062 (or two P/N 10472748 coils), then Labor Operation V6512 may be applied for and it is not necessary to physically inspect the involved vehicle. Until the involved vehicle is confirmed to have the new coils installed (by inspection of the vehicle or the repair order, and any necessary replacement of coils performed), the campaign must remain open regardless of any reimbursement.


RECORDING COMPLETION

Repairs submitted for vehicles not involved in the campaign will not be paid.

Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.