Owner Letter
Dear Pontiac LeMans Owner:This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1990-93 Pontiac LeMans model vehicles. Some of these vehicles lack sufficient lubrication in the guide track rail in which the shoulder belt carrier moves. Lack of lubrication may cause the carrier to exhibit a chattering noise, momentary binding while traveling, cycling back and forth, or stopping completely prior to reaching full travel position at either the windshield or the door lock pillar. These guide track malfunctions could prevent a person from using their motorized passive restraint system. However, a temporary latch plate (previously supplied with vehicle) may be installed in the track to allow for manual attachment of the shoulder plate as shown in the vehicle's owners manual. In the event of a vehicle crash, an improperly belted occupant would have an increased risk of injury.
WHAT WE WILL DO
To prevent the possibility of this condition occurring, dealers are to lubricate the should belt guide track and ensure proper shoulder belt system operation.
This service will be performed for you at no charge.
Your dealer will also provide you one tube of the SPECIAL lubricant used to lubricate the shoulder belt guide track. Accompanying this letter are instructions and illustrations to enable you to lubricate the guide track in the future. You should perform this procedure on your vehicle every 6 months/6,000 miles. Please retain these instructions in your glove box for future reference.
WHAT YOU SHOULD DO
Please contact your Pontiac dealer as soon as possible to arrange a service date and so the dealer may order the necessary parts for the repair.
Instructions for making this inspection/correction have been sent to your Pontiac Dealer and parts are available. The labor time necessary to perform this service inspection/correction is approximately 15 minutes to 1 hour and 45 minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.
If you have already encountered this condition and paid for all or part of the repair, you should contact your Pontiac dealer. When requesting reimbursement, you should present the dealer with your original paid receipt, verifying expenses incurred for such repair. Claims for reimbursement on previously paid repairs are to be submitted by August 31, 1995 (the time limitation for presenting the original paid receipts may be longer depending upon the law in your state).
Your Pontiac dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Pontiac Customer Assistance Center by calling 1-800-762-2737.
After contacting your dealer and the Pontiac Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).
The enclosed Campaign Owner Reply Card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
Please inset these instructions in your glove box for future reference.