Owner Letter

April, 1992

Dear Pontiac Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

REASON FOR THIS RECALL

General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1991 Pontiac Grand Am model vehicles equipped with power windows. These vehicles may exhibit a condition in which moisture enters the express down electronic control module and creates undesirable continuity. This may result in window operation without operator input and could cause the window to remain down. The module may eventually fail by overheating, which could result in a fire in the door panel area.

WHAT WE WILL DO

To prevent the possibility of this condition occurring on your vehicle, your Pontiac dealer will replace the power window express down electronic control module located in the drivers door. This service will be performed for you at no charge.

WHAT YOU SHOULD DO

Please contact your Pontiac dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your Pontiac Dealer and parts are currently available. The labor time to perform this service is approximately forty (40) minutes. Please ask your dealer if you wish to know how much additional time will be needed to process your vehicle.

Your Pontiac dealer is best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date, and he does not remedy this condition on that date, or within five (5) days, we recommend you contact the Pontiac Customer Assistance Center by calling: 1-800-762-2737.

After contacting your dealer and the Pontiac Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition, without charge and within a reasonable time, you may wish to write the Administrator;

National Highway Traffic Safety Administration
400 Seventh Street
S. W.
Washington, DC 20590

Or call:

1-800-424-9393
(Washington, DC residents use 366-0123).

The enclosed Campaign Owner Reply Card identifies your vehicle. Presentation of this card to your dealer will assist in making the correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid Owner Reply Card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.