Service Procedure

Please adhere to the following procedure when a vehicle requires dealer service for an inoperative instrument cluster:

1. Follow the diagnostic procedure in the Service Manual precisely and completely. Many conditions perceived by the observer to be in the instrument cluster are actually conditions with remote sensors and connectors. Proper diagnostics will identify the source of the condition and avoid unnecessary removal and shipping of functional assemblies to service centers.
2 When diagnostics are complete and the condition is determined to
be the instrument cluster, determine which exchange is required by matching the unit to the cluster in the above listing. If the odometer is part of the exchange unit, tell the service center the mileage to which the cluster should be set.

3. Upon receiving the exchange unit from the service center, take it into the vehicle still packed in the reusable shipping container. The container protects it from damage due to static electricity. Use care in handling the exchange unit and the inoperative cluster. Hands must be free of dirt and grease. Avoid touching electronic components, as electro-static discharge can degrade performance or cause failure.

4. Remove the inoperative instrument cluster and replace it with the exchange unit.

5. Include a description of the instrument cluster problem in the "Nature of Problem" area of the ACD-1078 form. Pack the inoperative instrument cluster in the reusable shipping container, together with five (5) copies of the completed ACD-1078 warranty form.

6. Enclosed in the reusable container is an addressed shipping label. Attach this label to the outside of the box and ship immediately to the service center from which you obtained the exchange unit. The dealer copy of the ACD-1078 warranty form will be returned and the memo billing cancelled upon receipt of the inoperative instrument cluster at the service center.

7. Failure to return the inoperative instrument cluster in the special reusable container, can result in a container replacement fee. Failure to return the ACD-1078 warranty form or the inoperative instrument cluster to the service center within 30 days of the date the exchange unit was shipped, can result in a repair fee or an instrument cluster replacement fee.

The success of the instrument cluster Exchange/Repair Program is dependent upon prompt return of the inoperative instrument cluster to the service center. Your cooperation is essential to maintaining sufficient quantities of exchange stock.

The dealer is to submit a Pontiac Warranty Claim for the R and R of the unit and freight charges. The dealer is responsible for retaining the original copy of the Form 1078A and freight receipt or shipping invoice. An additional 0.2 hour administration allowance will be paid when units are repaired under warranty. This additional time should be added to the published time allowance in the Labor Time Guide and entered in the "Labor Hours" column of the Pontiac Warranty Claim Form.