Exchange Procedure

B. EXCHANGE PROCEDURE:

Once the above preliminary diagnosis is made and an exchange unit is deemed necessary, call your Technical Assistance Center (TAC).

- TAC will require the VIN and engine serial number. (Engine serial number can be read from the timing chain cover. It begins with the letter "D" and is followed by a six digit number.)

- TAC will arrange to ship a replacement engine within 48 hours. The replacement engine will be complete except for flywheel, intake and exhaust manifolds, IDI assembly, fuel rail, injectors and throttle body, starter, accessory drive components and brackets.

- A TAC case number will be provided for each engine exchange. This number must be recorded on the identification card supplied with the replacement engine and must be affixed to the engine being returned. The identification card must be filled out completely.


- To avoid a chargeback, the exchange unit must be returned to Lansing within 10 days in the original shipping crate. Failure to return the concerned unit will result in the DEALERSHIP being billed the value of an exchange unit.

- The exchange unit must be complete as removed from the vehicle. Dealerships returning incomplete units risk being billed for missing materials.

All procedural steps must be followed to ensure the dealership is not billed for an engine.

The removed unit must be returned complete as removed from the vehicle in the container provided, without examination of the unit other than as described above. Dealerships returning units even partially disassembled will be judged as violating this procedure and as such will be subject to being billed for all materials furnished.

The exchange unit will be shipped with minimum quantity of oil; add oil per specifications.

Attached to the exchange unit will be a return shipping label (freight is prepaid).