Brakes - ABS VI Parts Return Program
Group Ref.: BrakesBulletin No.: 315013
Date: January, 1994
INFORMATION
SUBJECT:
DELCO CHASSIS ABS VI DIAGNOSTIC ASSISTANCE AND PARTS RETURN PROGRAM
MODELS:
1991 OLDSMOBILE CALAIS
1991-1994 BUICK SKYLARK
1991-1994 PONTIAC GRAND AM
1992-1994 BUICK REGAL
1992-1994 CHEVROLET BERETTA, CAVALIER, CORSICA, LUMINA, LUMINA APV
1992-1994 OLDSMOBILE ACHIEVA, CUTLASS SUPREME, SILHOUETTE
1992-1994 PONTIAC GRAND PRIX, SUNBIRD, TRANS SPORT
1993-1994 CHEVROLET CAMARO
1993-1994 GEO PRIZM
1993-1994 PONTIAC FIREBIRD
1994 BUICK CENTURY
1994 OLDSMOBILE CUTLASS CIERA
THIS BULLETIN CANCELS AND REPLACES CORPORATE BULLETIN 215008. PREVIOUS DIVISIONAL PUBLICATION NUMBERS WERE:
DIVISION BULLETIN NUMBER PUBLISH DATE
BUICK 93-5-2 DECEMBER 1992
CHEVROLET 93-63-5 DECEMBER 1992
PONTIAC 93-5-4 DECEMBER 1992
OLDSMOBILE 92-1-07 AUGUST 1993
GM OF CANADA 93-5-113 JUNE 1993
Due to the success of the Delco Chassis ABS VI service part exchange program in providing customer/dealership feedback and minimizing service/diagnostic problems, the program has been modified effective October 1, 1993.
Previously, Dealership Technicians were required to contact Delco Chassis Technical Assistance to verify diagnosis, establish a TAS case, and to order replacement parts for all ABS VI components. Beginning October 1, 1993, all J, N, L, U, and W ABS VI vehicle components, with the exception of the Electronic Brake Control Module (EBCM) and the ABS motorpack, will be released from restriction. At this time, the Dealership may begin to order and stock the released ABS VI parts through normal GMSPO channels.
The Delco Chassis ABS VI service part exchange program is still in effect for certain restricted parts. The parts that are still on restriction are listed in this document. The procedure outlined below must be followed when the diagnostics contained within Section 5E1 of the Service Manual lead to the replacement of a part contained on the restricted list.
THE PART REPLACEMENT/RETURN PROCEDURE
1. THE DEALERSHIP TECHNICIAN
A. The Dealership Technician is required to diagnose the ABS VI System using Section 5E1 of the Service Manual and TECH 1 or T100 (CAMS) tools.
B. If the diagnosis leads to the replacement of a restricted part, the Technician must then contact Delco Chassis Technical Assistance to verify diagnosis and establish a TAS case using the appropriate phone number as follows:
CHEVROLET 1-800-227-3175
PONTIAC 1-800-523-0203
OLDSMOBILE 1-800-523-0203
BUICK 1-800-523-0203
GM of CANADA 1-800-523-0203
NOTE:
There are no French operators at this location. Therefore GM of Canada Dealers without bilingual personnel should contact their regular "1-800" Technical Assistance Center number.
C. The Technician must have the following information when contacting Delco Chassis Technical Assistance:
VIN
Vehicle mileage
Dealer Code
Step-by-step results from the trouble trees used to diagnose the vehicle
2. REPLACEMENT PART(S) ORDERS
A. Upon verification of proper diagnosis involving a restricted part, the TAS Consultant will place the necessary part(s) orders directly to GMSPO or an A.C. DELCO Service Center.
B. The ordered parts will be shipped to the dealer within 24 hours via GMSPO VIP OVERNIGHT status. The part will be billed with the VIP surcharge and overnight shipping premiums waived.
NOTE:
Dealers cannot order restricted ABS VI parts directly from GMSPO. If a dealer attempts to order any of the restricted parts directly, the order will be rejected with a message to contact Delco Chassis Technical Assistance. A listing of the restricted parts Is Included In this bulletin.
3. PARTS RETURNS
A. SYSTEM COMPONENTS EXCLUDING ELECTRONIC BRAKE CONTROL MODULE (EBCM)
Replacement parts will be packaged in heavy gauge returnable boxes. The box will include a self-adhering return label and a short instruction sheet.
1. To ensure proper and timely core charge crediting, complete the lower half of the provided instruction sheet and include it with the defective part. The following information must be included with all returned parts:
TAS Case Number (assigned by Delco Chassis Division)
VIN
Vehicle Mileage
Dealer Code
Diagnostic Trouble Codes
Copy of Repair Order
Technician's Name and Phone Number
2a. U.S. DEALERS ONLY - Return the defective part(s) within three days via Airborne Express, using third party billing to Account # 046650768. Ship to:
Delco Chassis Division
c/o Harco Industries
905 South Main Street
Englewood, OH 45322
Attn: ABS Return Program
2b. GM of CANADA DEALERS ONLY - Return the defective part(s) within three days to your Servicing Parts Distribution Centre.
NOTE:
GM of Canada Dealers - Do not return defective parts to the address on the return label.
3. When Delco Chassis receives the defective part with the proper information, they will notify GMSPO to issue the appropriate core credit.
B. ELECTRONIC BRAKE CONTROL MODULE (EBCM)
1. Upon receipt and installation of the replacement EBCM, promptly return the defective EBCM to the same A.C. DELCO Service Center that shipped the replacement EBCM.
2. If the defective EBCM core is not returned in a timely manner to the A.C. DELCO Service Center, along with a completed
ACD-1078 claim form, the dealer will be charged dealer net or greater for the pre-exchanged unit. Additional ACD-1078 claims forms may be obtained from your vehicle division zone office.