Campaign - Caution Label Incorrect: Overview
PONTIAC95-C-39
Issued: 05/01/95
Subject:
CUSTOMER SATISFACTION CAMPAIGN 95-C-39 INCORRECT CAUTION LABEL
Models Affected:
1995 PONTIAC FIREBIRD
TO: ALL PONTIAC DEALERS
General Motors has decided that certain 1995 Pontiac Firebird model vehicles may have been assembled with an incorrect caution label affixed to the radiator cover panel. The incorrect label contains inaccurate engine coolant information.
To correct this condition, owners of involved vehicles will be sent a new label. Since a new label can be easily installed, and to reduce owner inconvenience, owners will be provided instructions to allow them to correct this condition themselves. However, if they desire, owners are being given the option to have the label installed by their dealer at no charge.
VEHICLES INVOLVED
Involved are certain 1995 Pontiac Firebird model vehicles built within the VIN breakpoints as shown.
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
PARTS INFORMATION
Parts required to complete this campaign are being sent directly to the owners of the vehicles. Parts for vehicles which Pontiac records identify as "unsold" will be shipped directly to the dealer to whom the vehicle is invoiced. DO NOT order this part from General Motors Service Parts Operations (GMSPO).
Description Part Number Quantity/Vehicle
Label, Caution 10260657 1
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicle by Pontiac Division (see copy of owner letter included with this bulletin). Owner notification will also contain a new caution label and installation instructions.
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the Service Procedure of this campaign bulletin before owners take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
CAMPAIGN IDENTIFICATION LABEL
Each label provides space to print the campaign number and the five digit dealer code of the dealership performing the campaign. Insert this information with a typewriter or a ball point pen. When installing label, clean and dry the surface of the radiator support tie bar and apply the campaign label where it is readily visible when the hood is raised. Be sure to apply the clear protective plastic cover over the label.
Additional GM Campaign Identification Labels (Item Number S-1015) are available at no cost from Vispac, Inc., 35000 Industrial Road, Livonia, MI 48150, 1-800-269-5100 (Monday - Friday 8:00 AM to 4:30 PM Est.).
CLAIM INFORMATION
A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.
DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:
FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.
Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the labor operation as outlined.
RECORDING COMPLETION
Repairs submitted for vehicles not involved in the campaign will not be paid.
Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.