Recall - MIL ON, Engine Runs Rough: Overview

Product Emission 99088A - Check Eng Light On
(Install Protective PCM Shield) # 99088A - (04/26/2000)

99088A -- Check Engine Light On, Engine Runs Rough (Inspect, Clean/Replace and Seal PCM and Install Protective PCM Shield Assembly)

1995 and 1996 Chevrolet Cavalier, Pontiac Sunfire Located in fifteen High Corrosion States (CT, IL, IN, MA, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VT and WI)

This bulletin is being revised to correct parts and claim information. Please discard Product Campaign Bulletin Number 99088, dated February, 2000.

General Motors has decided to conduct a Voluntary Emission Campaign involving certain 1995-96 Chevrolet Cavalier and Pontiac Sunfire (J car) model vehicles. These vehicles may exhibit symptoms resulting in the illumination of the Check Engine light or the engine runs rough. If these symptoms are ignored, the engine may stall and may not be able to be restarted. This may be due to moisture entering the Powertrain Control Module (PCM), as a result of corrosion.

To correct this condition, dealers are to clean and/or replace the Powertrain Control Module (PCM), then seal the PCM in a protective shield/cover assembly.

Vehicles Involved





Involved are certain 1995-96 Chevrolet Cavalier and Pontiac Sunfire (J car) model vehicles built within the VIN breakpoints shown.

Important
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.





Parts Information

Important
CORES ARE TO BE RETURNED VIA THE NORMAL CORE RETURN PROCESS. PCM (ECM) CORES SHOULD NOT BE SENT TO THE PDCs. BULLETIN IB # 98-320 AUTHORIZES THE RETURN OF "CORRODED/WATER-DAMAGED ECMs ... FOR CORE RETURN CREDIT" ON.. CAMPAIGN PCM PART NUMBERS 16192232, 16196285 AND 16215830.

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO = Customer Special Order.

Important
Dealers are encouraged to order covers, shields and retainer pins in the geographical location of vehicles involved. However, due to limited initial parts availability of PCM's, dealers are encouraged not to order PCMs for use as shelf stock PCMs should only be ordered when inspection determines that it is necessary to replace the PCM.

Campaign Identification Label

Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels for US dealers can be obtained from Dealer Support Materials by calling 1-888-549-6152 (Monday-Friday, 8:00 am to 5:00pm EST). Ask for Item Number S-1015 when ordering. Additional Campaign Identification Labels for IPC dealers can be obtained from your Regional Marketing Offices.





Claim Information

Refer to the General Motors WINS Claims Processing Manual for details on Product Campaign Claim Submission.

Reimbursement

It is not expected that there would be owner reimbursement associated with this campaign since the affected component is covered by the 8 year/80,000 miles emission control systems warranty. If an owner requests a reimbursement for previously completed repairs, this must be considered on a case by case basis as follows:

Customer requests for reimbursement of previously paid repairs to correct this condition are to be submitted prior to or by March 31, 2002 (this time limitation may be longer depending upon the law in your state/province/country).

Consideration for reimbursement will be allowed only if genuine General Motors parts were used. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.

When a customer requests reimbursement, they must provide the following:

^ Proof of ownership at the time of the repair.

^ The original paid receipt confirming the amount of unreimbursed repair expense(s), a description of the repair, and the person or entity performing the repair.

Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.

Important
Refer to the GM service policies and procedures manual, section 1.6.2, for specific procedures regarding customer reimbursement verification.

Customer Notification

Customers, in the fifteen high corrosion states, will be notified of this campaign on their vehicles by General Motors (see copy of customer letter shown in this bulletin).

In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.

Dealer Campaign Responsibility

All unsold new vehicles in dealers possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter shown in this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.





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