Campaign - Spark Plug Wires/Driveability Complaints
Special Policy 99057 - Spark Plug WireReplacement # 99057
99057 -- Special Policy Adjustment -- Spark Plug Wire Replacement
1995-1998 Chevrolet Camaro and Pontiac Firebird Model Vehicles
Equipped with 3.8L Engine (RPO L36, VIN Code K)
Condition
Some owners of 1995, 1996, 1997 and 1998 model year Chevrolet Camaro and Pontiac Firebird vehicle equipped with 3.8L engine (RPO L36, VIN Code K) may experience driveability complaints such as rough idle, misfire and/or illumination of the Malfunction Indictor Lamp (MIL) (code P03-X-misfire). These conditions may be due to cracked spark plug boots, connector terminal corrosion or unseated terminals.
Special Policy Adjustment
This special policy covers the condition described above for a period of 7 years or 70,000 miles (112,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
This special policy applies ONLY to repairs requiring spark plug wire(s) replacement. The customer should not be charged for performing a system check when determining whether or not the spark plug wire(s) is the cause of a customer complaint (labor operation T5529 is provided to submit claims for such system checks). Any additional necessary diagnosis and repairs that are not related to spark plug wire replacement are not covered by this special policy. The customer should be informed that any further service that is not covered by new vehicle warranty will not be covered by this policy.
Vehicles Involved
Involved are all 1995, 1996, 1997 and 1998 Chevrolet Camaro and Pontiac Firebird model vehicles equipped with 3.8L engine (RPO L36 and VIN Code K). VIN breakpoints from start of production to end of production are shown in table.
Parts Information
Parts required to complete this Special Policy are to be obtained from General Motors Service Parts Operations (GMSPO). Normal orders should be placed on a DRO--Daily Replenishment Order. In an emergency, parts should be ordered on a CSO=Customer Special Order.
Customer Notification
Customers will be notified of the Special Policy on their vehicles by General Motors (see copy of typical customer letter included with this bulletin-actual letter may vary slightly).
Service Procedure
Please refer to the appropriate Service Manual and section for spark plug wire diagnosis wire repair.
Claim Information
For vehicles repaired under warranty, submit a claim with the information indicated.
Reimbursement
Customer requests for reimbursement of previously paid repairs to correct spark plug wire failures are to be submitted prior to or by October 31, 2000 (this time limitation may be longer depending upon the law in your state). Repairs must have occurred within 7 years of the date the vehicle was origina1ly placed in service, or 70,000 miles, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
^ Proof of ownership at time of repair.
^ Original paid receipt confirming the amount of unreimbursed repair expense(s), a description of the repair, the date repaired, and the person on entity performing the repair.
Customers from the States of California, Connecticut, Virginia, and Wisconsin must submit requests for reimbursement directly to (Divisions) per instructions in the owner letter.
If the work was done by someone other than a GM dealership, the amount of reimbursement will generally be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.