Campaign - Catalytic Converter Warranty Extension: Overview
Subject:Special Coverage Adjustment - Catalytic Converter Extended Warranty
# 05513 - (11/27/2006)
Models:
2000-02 CHEVROLET CAMARO
2000-02 PONTIAC FIREBIRD
EQUIPPED WITH 5.7L V8 (RPO LSI - VIN G) ENGINE
Condition
Some customers of 2000-02 Chevrolet Camaro and 2000-02 Pontiac Firebird model vehicles, equipped with a 5.7L V8 (RPO LSI - VIN G) engine, may experience a failure of the left or right catalytic converter.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after November 27, 2006 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to November 27, 2006 must be submitted to the Service Contract provider.
Vehicles Involved
Parts Information
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).
Service Procedure
Refer to Oxidation Catalytic Converter Replacement (5.7L Left and Right) in SI for removal and installation instructions.
Claim Information
Customer Reimbursement - For US
All customer requests for reimbursement of previously paid repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.
Important:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs for the special coverage condition are to be submitted to the dealer prior to or by November 30, 2007. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 km (120,000 miles), whichever occurs first.
When a customer requests reimbursement, they must provide the following:
^ Proof of ownership at time of repair.
^ Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
Disclaimer