Exchange Program Parts/Special Parts Request/R.O. Only Requests

Exchange Program Parts

The GM WPC has assumed responsibility for obtaining special new model exchange program parts from dealerships. The following exchange process has been implemented at the WPC:

1. The GM Service Bulletin will advise dealers of an exchange. Dealers will be directed to call Technical Assistance (TAC).

2. TAC takes the call from the dealer and qualifies and approves the exchange. TAC will notify the appropriate parties to release and ship a replacement part to the dealer.

3. At the same time, TAC will notify the WPC that an exchange is taking place at the dealership. The WPC will create an "Exchange Special Part Request" and assign a request number which will begin with an "EX" followed by seven digits. This WPC original request will be faxed to the contact person of the dealership within 24 hours of the call to TAC. When the Parts Manager receives the failed parts from the technician, all appropriate paperwork should be attached (including the Exchange Special Part Request and copy of Repair Order (with technicians comments) and shipped to the WPC using the shipping procedures outlined in this bulletin.

4. Electronic reminders notifying the dealer of non-receipt of exchange parts will be sent by the WPC in the same manner as in the past. For an example of reminders, please refer to the examples found later in this bulletin. The Repair Order Date on the request message will appear as the date the Exchange Special Part Request was generated by the WPC.

5. If the part is not received at the WPC within 28 days from the original request date, the claim will be submitted to WINS as a debit.

Special Parts Request

Dealers may be contacted by the WPC to return "one-of-a-kind" parts for specific engineering analysis that have not been identified in the normal process. In those instances where a special part is needed, the dealership will receive via fax from the WPC a "SPECIAL PART REQUEST" form. The process for returning special parts is the same as explained in this bulletin. A copy of the Special Part Request must be included in the shipment and the box/crate labeled "SPECIAL PART REQUEST." The Special Part Request form contains a section for the dealership to use if the part is requested, at a later date, via the normal CPR return process.

Repair Order Only Requests

Important:
Never return a "Repair Order Only" request to the WPC.

If a "Repair Order Only" request (refer to the Request for Repair Order Only Example as shown in this bulletin) is received, return legible copies of the R.O., including technician comments, directly to the requester using the mailing label provided on the CPR request (the address will be surrounded by ***). Do not use the UPS/ARS label and DO NOT RETURN PARTS on this type of request. When returning "Repair Order Only" requests, use REGULAR US Postal Service mail. Do not use Registered mail of any type.