Campaign - T/S/Hazard Switch Warranty Extension: Overview
Bulletin No.: 04098ADate: January 11, 2006
SPECIAL POLICY
Subject:
04098 - Special Policy Adjustment - Turn Signal/Hazard Warning Flashers
Models:
1999-2002 Chevrolet Malibu
1999-2002 Oldsmobile Alero
1999 Oldsmobile Cutlass
1999-2002 Pontiac Grand Am
Supercede:
This bulletin is being revised to include 2001-2002 Chevrolet Malibu, Oldsmobile Alero, and Pontiac Grand Am vehicles. Due to part availability, it is anticipated that customers will not be notified until late April 2006. In the meantime, should a customer bring in a 2001-2002 Chevrolet Malibu, Oldsmobile Alero, or Pontiac Grand Am vehicle because the turn signal/hazard warning flashers are inoperative, repair the vehicle as described in this bulletin and submit the claim using the labor code found in this bulletin.
Please discard all copies of bulletin 04098 issued December 2004.
Condition
Some customers of 1999-2002 Chevrolet Malibu, Oldsmobile Alero, Pontiac Grand Am, and 1999 Oldsmobile Cutlass may have turn signal/hazard flashers that become inoperative.
Special Policy Adjustment
This special policy covers the condition described above for a period of 10 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
For 1999-2000 vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 23, 2004 are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 23, 2004 must be submitted to the Service Contract provider.
For 2001-2002 vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after January 11, 2006 are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to January 11, 2006 must be submiffed to the Service Contract provider.
Vehicles Involved
Involved are certain 1999-2002 Chevrolet Malibu, Oldsmobile Alero, Pontiac Grand Am, and 1999 Oldsmobile Cutlass built within the VIN breakpoints shown.
Parts Information
Customer Notification
General Motors will notify customers of this special policy on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).
Claim Information
For vehicles repaired under the terms of this special policy, submit a claim with the information shown.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Customer Assistance Center, not by dealers.
Important:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12 for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs for the special policy condition are to be submitted prior to or by January 31, 2006 for 1999-2000 vehicles and May 31, 2007 for 2001-2002 vehicles. Repairs must have occurred within 10 years of the date the vehicle was originally placed in service, or 150,000 km (240,000 km), whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductible), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
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