Campaign - Electrical Harness Water Intrusion: Overview

Bulletin No: 03029

Date: July, 2003

CUSTOMER SATISFACTION PROGRAM

SUBJECT:
03029 - FORWARD ELECTRICAL HARNESS WATER INTRUSION

MODELS:
2003 PONTIAC SUNFIRE

CONDITION

General Motors has decided that certain 2003 model year Pontiac Sunfire vehicles may have a condition in which the forward electrical harness is not adequately sealed. If water or other contaminates get into the harness, corrosion can occur and the driver's side headlamp, daytime running lamp, and/or fog lamp may eventually dim or become inoperative.

CORRECTION

Dealers are to apply a seal to several electrical connections.

VEHICLES INVOLVED

Involved are certain 2003 model year Pontiac Sunfire vehicles built within the VIN breakpoints shown.

IMPORTANT:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]

Computer listings containing the complete Vehicle Identification Number, customer name and address data of involved vehicles have been prepared, and are being furnished to involved dealers with the program bulletin. The customer name and address data will enable dealers to follow up with customers involved in this program. Any dealer not receiving a computer listing with the program bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this program.

PARTS INFORMATION

Parts required to complete this program are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts.

Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO Customer Special Order.

IDENTIFICATION LABEL - For US and IPC

Place an Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Program Bulletin. Each label provides a space to include the program number and the five-digit dealer code of the dealer performing the program service. This information may be inserted with a typewriter or a ballpoint pen.

Put the Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.

Additional Identification Labels for Canadian dealers can be obtained from DGN.

COURTESY TRANSPORTATION

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

CLAIM INFORMATION

Submit a Product Program Claim with the information shown.

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

CUSTOMER NOTIFICATION

General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).

DEALER PROGRAM RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

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