Hazardous Material/Tires

Hazardous Material

The WPC is not certified to receive nor handle hazardous material; therefore, lead batteries (see note *** below), air bags, fuel tanks or items that contain explosive material should not be sent to the WPC. If a request is received and the associated part is considered hazardous, a WPC Parts Waiver should be completed, explaining that the part is hazardous, and faxed to the WPC. The Parts Waiver must be received within 28 days of original request to avoid a debit being issued.

*** The new ACDelco AGM lead acid battery is considered non-hazardous for purposes of transportation and can be returned to the WPC. However, if a dealership receives a WPC request to return this particular battery, the container must be clearly marked "NON-SPILLABLE PER 49CFR 173.159(d)." At the present time, this is the ONLY battery which can be safely returned to the Warranty Parts Center. The ACDelco battery can be returned using the regular pre-paid UPS/ARS labels provided by the WPC.

Tires

Most tires replaced under the New Vehicle Limited Bumper-to-Bumper Warranty must be returned to the tire manufacturer. However, there will be instances when the WPC will request tires to be returned. When a WPC request is received at the dealership, all instructions outlined in this bulletin should be followed (paperwork inclusion and shipping).

Effective immediately, tires must be retained until receipt of claim payment. The WPC will request a tire(s) return on the same day the credit memo is received at the dealership. If no WPC request is received, the dealer should return the tire(s) per the official tire bulletin. Dealers are encouraged to submit warranty claims as soon as possible in order to alleviate storage of tires. All vehicle tires replaced on the repair order are to be returned to the WPC and the appropriate paperwork must be attached to each tire returned.

Upon claim submission, the dealer must submit the $25 handling allowance per repair order in the "parts amount" field and the part number 09592318 in the Part Number field regardless of manufacturer. This process allows the WPC to identify a tire for return. It is very important for the dealership to retain tires until the claim is paid.