Unable to Contact OnStar Call Center

UNABLE TO CONTACT ONSTAR CALL CENTER

DIAGNOSTIC AIDS
- The customer concern may have been due to a lack of cellular service in a given area. A failure in the National Cellular Network infrastructure at the time of the customers failed connection that has since been repaired may also have been the cause.
- If an OnStar(R) Emergency call is able to successfully connect the vehicle to the OnStar(R) Call Center when an OnStar(R) Call Center button press is not, there may be a failure in the ability of the OnStar(R) system in the vehicle to be recognized by the local cellular carrier. If the prompt "OnStar(R) request ended" is heard without depressing the white "Dot" button at the end of the an OnStar(R) keypress, the OnStar(R) system at one time has made a successful cellular connection but was unable to complete the call. If repeated calls are placed with this result, contact the General Motors Technical Assistance Center.

TEST

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