Campaign - Fuel Tank Filler Cap Warranty Extension: Overview
# 07301: Special Coverage Adjustment - Fuel Tank Filler Cap - (Aug 11, 2008)Subject:
07301 -- SPECIAL COVERAGE ADJUSTMENT - FUEL TANK FILLER CAP
Models:
2005 Chevrolet Corvette
2005 Pontiac GTO
Equipped with 6.0L V8 (RPO LS2 - VIN U) Engine
Condition
Some customers of 2005 model year Chevrolet Corvette and Pontiac GTO vehicles, equipped with a 6.0L V8 (RPO LS2 - VIN U) engine, may experience a condition where the fuel tank filler cap won't tighten properly, or the fuel tank filler cap won't come off, or is broken. These conditions may also cause the illumination of the Malfunction Indicator Light (MIL).
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
Dealers are to diagnose and, if necessary, replace the Fuel Tank Filler Cap. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after August 11, 2008 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to August 11, 2008 must be submitted to the Service Contract provider.
Vehicles Involved
Involved are all 2005 model year Chevrolet Corvette and Pontiac GTO vehicles, equipped with a 6.0L V8 (RPO LS2 - VIN U) engine and built within the VIN breakpoints shown.
Parts Information - GM
Parts required to complete this special coverage are to be obtained from General Motors Service and Parts Operations (GMSPO).
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).
Claim Information
For vehicles repaired under the terms of this special coverage, submit a claim with the information shown above.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.
Important:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct broken fuel tank filler caps are to be submitted to the dealer prior to or by August 31, 2009. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 km (120,000 miles), whichever occurs first.
When a customer requests reimbursement, they must provide the following:
^ Proof of ownership at time of repair.
^ Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
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