Campaign - Engine Harmonic Balancer Not Seated: Overview
Engine Harmonic Balancer Not Seated# 05548B - (Aug 2, 2005)
Models:
2005 Chevrolet Uplander
2005 Pontiac Montana SV6
2005 Buick Terraza
2005 Saturn Relay
2005-2006 Chevrolet Malibu, Malibu Maxx
2005-2006 Pontiac G6
2006 Buick Rendezvous
THIS BULLETIN IS BEING REVISED TO ADD 2005 CHEVROLET UPLANDER; PONTIAC MONTANA SV6, BUICK TERRAZA; SATURN RELAY, 2005-2006 CHEVROLET MALIBU, MALIBU MAXX; PONTIAC G6 AND 2006 BUICK RENDEZVOUS MODEL VEHICLES. PLEASE DISCARD ALL COPIES OF 05548A. THIS PROGRAM IS IN EFFECT UNTIL AUGUST 31, 2006.
Condition
Certain 2005 Chevrolet Uplander; Pontiac Montana SV6; Buick Terraza Saturn Relay; 2005-2006 Chevrolet Malibu, Malibu Maxx; Pontiac G6 and 2006 Buick Rendezvous model vehicles, equipped with a 3.5L V6 (RPO LX9 - VIN L) engine, may have a condition in which the engine harmonic balancer is not completely seated. An engine harmonic balancer that is not completely seated may cause crankshaft key failure. Crankshaft key failure will cause damage to the sprocket and timing gears, cylinder head and valves, pistons and residual internal engine damage. All of these failures may lead to engine repair or replacement.
IMPORTANT
This program will expire on August 31, 2006.
Correction
Dealers are to retorque the harmonic balancer bolt
Vehicles Involved
Involved are certain 2005 Chevrolet Uplander; Pontiac Montana SV6; Buick Terrazzo; Saturn Relay; 2005-2006 Chevrolet Malibu, Malibu Maxx; Pontiac G6 and 2006 Buick Rendezvous model vehicles, equipped with a 3.5L V6 (RPO LX9 - VIN L) engine and built within the VIN breakpoints shown.
Important:
GM Dealers and Canadian Saturn Retailers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning recall repairs. Not all vehicles within the above breakpoints may be involved.]
Important:
Saturn US Retailers must verify involvement by running a National Vehicle History (NVH) prior to performing repairs. Not all vehicles within the above breakpoints may be involved. Claims will only be paid on involved vehicles.
For US and Canada
For GM dealers and Canadian Saturn Retailers with involved vehicles, a Campaign Initiation Detail Report (CIDR) containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld (US) Recall Information, GMinfoNet (Canada) Recall Reports. For U.S. Saturn Retailers only, the involved vehicles are provided in a facility VIN List file sent to you at your current email address. Retailers will not have a report available if they have no vehicles currently assigned.
For Export
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared, and is being furnished to involved dealers. Dealers will not receive a report with the recall bulletin if they have no involved vehicles currently assigned.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
No parts are required for this service procedure.
Courtesy Transportation - For US and Canada (GM Only)
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information -- GM and Saturn Canada Only
Submit a Product Recall Claim with the information shown.
Claim Information (Saturn U.S. Only)
Customer Notification -- For US and Canada
General Motors and Saturn will notify customers of this program on their vehicle (see copy of GM customer letter shown in this bulletin). The Saturn customer letter is similar.
Customer Notification -- For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter shown in this bulletin.
Dealer Program Responsibility - All
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 31, 2006.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service prior to September 1, 2006, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer