Campaign - Sun Visor Mirror Cover Replacement: Overview
Bulletin No.: 05094ADate: March 03, 2006
CUSTOMER SATISFACTION
Subject:
05094A - SUN VISOR MIRROR COVER NONFUNCTIONAL/BREAKAGE
Models:
2005-2006 CHEVROLET MALIBU, MALIBU MAXX
2006 PONTIAC G6
Supercede:
THE LABOR TIME IN THIS BULLETIN HAS BEEN REVISED. PLEASE DISCARD ALL COPIES OF BULLETIN 05094 ISSUED DECEMBER 2005.
THIS PROGRAM IS IN EFFECT UNTIL DECEMBER 31, 2006
Condition
On some 2005-2006 Chevrolet Malibu and Malibu Maxx, and 2006 Pontiac G6 vehicles, customers have reported that the sun visor mirror cover hinge has separated from the mirror.
Correction
To prevent this inconvenience, dealers are to replace the driver and passenger mirror and cover assemblies.
Vehicles Involved
Involved are certain 2005-2006 Chevrolet Malibu and Malibu Maxx, and 2006 Pontiac G6 vehicles built within the VIN breakpoints shown.
Important:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]
For US and Canada: For dealers with involved vehicles, a Campaign Initiation Detail Report (CIDR) containing the complete vehicle identification number, customer name and address data has been prepared and will be loaded to the GM DealerWorld (US) Recall Information, GMinfoNet (Canada) Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
For Export: For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete vehicle identification number, customer name and address data has been prepared, and is being furnished to involved dealers. Dealers will not receive a report with the bulletin if they have no involved vehicles currently assigned.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Note:
On Pontiac G6 vehicles, both mirrors will be either illuminated or non-illuminated. On Chevrolet Malibu/Malibu Maxx vehicles, mirrors can be the same or mixed (one illuminated and one non-illuminated).
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Submit a Product Claim with the information shown.
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Program Responsibility - All
All unsold new vehicles in dealers possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through December 31, 2006.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service prior to December 31, 2006, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer