Campaign - Power Steering Hose Leaks: Overview
CUSTOMER SATISFACTIONBulletin No.: 09132D
Date: February 19, 2013
Subject: 09132D Power Steering Hose Leak
Models:
2006 Chevrolet Impala, Monte Carlo (V6 & V8 Engine)
2005-2006 Pontiac Grand Prix (V8 Engine)
Supercede:
The expiration date of this bulletin is being extended to February 28, 2014. Discard all copies of bulletin 09132C.
*****THIS PROGRAM IS IN EFFECT UNTIL FEBRUARY 28, 2014.*****
Condition
Certain 2006 model Chevrolet Impala and Monte Carlo vehicles equipped with a V6 or V8 engine, and 2005 and 2006 model year Pontiac Grand Prix vehicles equipped with a V8 engine may have a condition in which the power steering cooler line may leak or split. When these vehicles are started in cold weather, the pressure on the hose is substantially higher than in warmer weather and may exceed the strength of the power steering hose or clamps. If this were to occur, the driver would likely notice fluid spotting under the vehicle when the vehicle is parked and a decrease in the power steering assist. If enough fluid were lost, damage to the power steering pump could occur.
Correction
Dealers are to replace the power steering hose assembly on vehicles with a V8 engine, or replace a length of hose and clamps on vehicles with a V6 engine.
Vehicles Involved
Involved are certain 2006 model Chevrolet Impala and Monte Carlo vehicles equipped with a V6 or V8 engine, and 2005 and 2006 model year Pontiac Grand Prix vehicles equipped with a V8 engine, and built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using Investigate Vehicle History. Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Customer Care and Aftersales. Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
(For GM Only) Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada
Customer requests for reimbursement for previous repairs for the condition are to be submitted to the dealer by February 28, 2013.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement verification.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the actual sum total of the current GMCC&A Dealer net price for the 1/4 container of power steering fluid (V6) needed to perform the required repairs, not to exceed $1.40 USD, $1.26 CAD, plus applicable Mark-Up.
** The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through February 28, 2014.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through February 28, 2014, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer