Campaign - Power Steering Hose Replacement: Overview
Subject: Customer Satisfaction - Power Steering Hose Leak# 06072 - (10/17/2006)
Models:
2006 Chevrolet Impala, Monte Carlo w/V6 & V8 Engine
2005-2006 Pontiac Grand Prix w/V8 Engine
Registered in Canada, Alaska, Maine, Minnesota, Montana, New Hampshire, North Dakota, South Dakota, Vermont, Wisconsin, and Wyoming
*********THIS PROGRAM IS IN EFFECT UNTIL OCTOBER 31, 2007*********
Condition
Customers in Canada, Alaska, Maine, Minnesota, Montana, New Hampshire, North Dakota, South Dakota, Vermont, Wisconsin, and Wyoming have reported an unusual number of power steering fluid leaks involving the power steering fluid return line in certain 2006 Chevrolet Impala and Monte Carlo vehicles equipped with a V6 or V8 engine, and 2005-2006 Pontiac Grand Prix vehicles equipped with a V8 engine. When these vehicles are started at temperatures of -20°C (-4°F) or below, the pressure on the hose is substantially higher than in warmer conditions and may exceed the strength of the power steering hose or clamps. If this were to occur, the driver would likely notice fluid spotting under the vehicle when the vehicle is parked and a decrease in power steering assist. If enough fluid is lost, damage to the power steering pump could occur.
Correction
Dealers are to replace the power steering hose assembly on vehicles with a V8 engine, and a length of hose and clamps on vehicles with a V6 engine.
Vehicles Involved
Important:
Dealers are to confirm vehicle eligibility prior to beginning repairs by using GMVIS. Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.
--- US dealers - GM DealerWorld Recall Information
--- Canadian dealers - GMinfoNet Recall Reports
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Submit a Product claim with the information shown.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Recall Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through October 31, 2007.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through October 31, 2007, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer