Recall - Engine Control Module Inspection/Replacement: Overview
SAFETYBulletin No.: 10282E
Date: January 09, 2013
Subject: 10282E Harsh Transmission Shift, Engine Stall, Engine May Not Start, MIL or Service Engine Soon Lamp
Models:
2005-2008 Pontiac Vibe
Two Wheel Drive Equipped with 1.8L MFI Engine (LV6)
Supercede:
The Service Procedure section in this bulletin has been revised to include the installation of the Recall Identification Label and the completion of a "Proof of Correction" certificate for all vehicles registered in California. The California Air Resources Board (CARB) requires recalls that involve emission related parts be completed prior to California registration renewal. Uncorrected recalls will result in the inability of the customer to renew their California vehicle registration. Please discard all copies of bulletin 10282D.
Condition
Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2005 through 2008 model year Pontiac Vibe Two Wheel Drive vehicles equipped with a 1.8L MFI Engine (LV6). The Pontiac Vibe was manufactured by New United Motor Manufacturing, Inc. (NUMMI), a joint venture between Toyota and GM.
On some of these vehicles, the powertrain control module (PCM) may have been improperly manufactured and include components that can fail prematurely. In most cases, the engine warning lamp could be illuminated, harsh transmission shifting could result, the engine may stall, or the engine may not start. In limited instances, the engine could stall while the vehicle is being driven, increasing the risk of a crash.
Correction
Dealers are to inspect the production number of the PCM and, if necessary, replace it.
Vehicles Involved
Involved are certain 2005-2008 model year Pontiac Vibe Two Wheel Drive vehicles equipped with a 1.8L MFI Engine (LV6).
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History (GMVIS2) Application. Dealership technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is essential to routinely verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts.
Due to highly constrained inventory, orders should be placed as a CSO = Customer Special Order. Parts listed will not be eligible for RIM.
Service Procedure
Inspection Procedure
1. Locate the PCM (1) under the glove box compartment.
2. Record the part number (2) and the lot number (3) on the repair order.
Note
The pound # in the part numbers below represent digits (0-9) on the actual part installed in the vehicle. These parts will get a new PCM, according to the matrix.
3. Confirm the PCM part number to determine the required action using the table below.
4. Confirm the LOT number, if required. Determine the 9th through 12th digits as shown in the following example:
869800M2 5335 8LCE
- If the LOT number is 7227 or higher, no further action is required.
- If the LOT number is 7226 or lower, replace the PCM. Refer to PCM Replacement in this bulletin.
PCM Replacement
Note
Replacement control modules are preprogrammed at the factory, and only require the VIN to be programmed. The VIN write procedure can only be performed with TIS2Web (SPS) using the MDI. Do not program a control module unless you are directed by a service procedure or by a General Motors Service Bulletin.
1. Replace the PCM. Refer to Powertrain Control Module Replacement in SI.
2. Program the vehicle identification number (VIN) to the replacement PCM. Refer to Control Module References in SI.
3. FOR CALIFORNIA VEHICLES ONLY: Install a Recall Identification Label and complete a "Proof of Correction" certificate upon recall completion.
Recall Identification Label - California Vehicles Only
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five-digit dealer code of the dealer performing the recall service. This information may be inserted with a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by ordering on the web from DWD Store, www.gmglobalconnect.com, and then click on the DWD Store link. Request Item Number S-1015 when ordering.
Customer Reimbursement - For US
All customer requests for reimbursement of previously paid repairs for the recall condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
(For GM US Only) Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer by June 30, 2012.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by GWM.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement verification.
Warranty Transaction Information
Submit a transaction using the table below.
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Dealer Recall Responsibility - For US (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer