Campaign - Trunk Strut Inspection/Replacement: Overview
Bulletin No.: 07304Date: December 20, 2007
CUSTOMER SATISFACTION
Subject:
07304 - Trunk Lid May Be Heavy to Lift and Will Not Stay Open
Models:
2007-2008 Pontiac G6 Convertible
*****THIS PROGRAM IS IN EFFECT UNTIL DECEMBER 31, 2008.*****
Condition
On certain 2007-2008 model year Pontiac G6 convertible vehicles, the struts that lift and hold the trunk lid open may have a manufacturing imperfection on the rod, which could result in a leak. As the pressurized air leaks out of the strut, the trunk lid will become heavy to lift and will require support to stay open.
Correction
Dealers are to inspect both trunk struts, and if necessary, replace one or both struts.
Vehicles Involved
Involved are certain 2007-2008 model year Pontiac G6 convertible vehicles built within the VIN breakpoints shown.
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the GM Vehicle Inquiry System (GMVIS). Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.
-- US dealers - GM DealerWorld Recall Information
-- Canadian dealers - GMinfoNet Recall Reports
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO).
Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
Open the rear compartment lid.
Inspect the rear compartment lid strut (gas tube) on both sides for a white or orange colored dot (1).
If a white or orange colored dot is found, the strut assembly does not require replacement.
No further action is required.
If a white or orange colored dot is NOT found, the strut assembly requires replacement. Proceed to Step 3.
Replace the strut(s) with a new strut assembly.
Refer to Rear Compartment Lid Strut Replacement in SI.
Close the rear compartment lid.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Submit a Product Claim with the information shown.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through December 31, 2008.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through December 31, 2008, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer