Campaign - Service Air Bag Message, Replace Connectors: Overview
CUSTOMER SATISFACTIONBulletin No.: 11034
Date: March 14, 2011
Subject: 11034 - Service Air Bag Message - Replace Connectors
Models:
2010 Chevrolet Malibu
2010 Pontiac G6
Some, but not all, of the vehicles involved in this Program were also involved in Customer Satisfaction Program (CSP) 10085. These vehicles are to be inspected to determine if the repair for CSP 10085 included the replacement of the two connectors. If the connectors were replaced, no further action is required on these vehicles. If they were not replaced, dealers are to install the new connectors.
Condition
Certain 2010 model year Chevrolet Malibu and Pontiac G6 vehicles may have a condition in which wear could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and passenger side impact airbag. Over time, the wear may result in a resistance value that sets a SERVICE AIR BAG system warning message in the Driver Information Center (DIC). The seat side impact air bag would continue to be fully functional. Over time, and if the SERVICE AIR BAG system DIC warning message is ignored, the resistance could increase to a level in which the seat side impact air bag may not deploy when commanded in a side impact crash.
Some of these vehicles were previously repaired under Customer Satisfaction Program 10085. These vehicles had the wire harness secured, and in some cases, rerouted. They did not require the installation of the two connectors. However, there have been reports of the SERVICE AIR BAG message illuminating in the Driver Information Center after the repair, due to movement of the connector between the body main wiring harness and the front driver and passenger side impact air bag. With this Customer Satisfaction Program, dealers will install the two new connectors.
Correction
Dealers are to inspect and, if necessary, replace the front seat-mounted side impact air bag connectors.
Vehicles Involved
Involved are certain 2010 model year Chevrolet Malibu and Pontiac G6 vehicles.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty Management system. Not all vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
* To obtain the Woven Polyester Electrical Tape (PET), contact Kent Automotive at 1-888-YES-KENT (1-888-937-5368) and request the special order part number above.
Courtesy Transporation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the actual cost of the woven polyester electrical tape required for the repair, if used, not to exceed $0.50 USD, $0.51 CAD.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer