Recall - Accelerator Pedal May Stick Due To Floor Mat: Overview
SAFETYBulletin No.: 10038B
Date: September 14, 2010
Subject: 10038B - Potential Floor Mat Interference with the Accelerator Pedal
Models:
2009-2010 Pontiac Vibe
Supercede:
The Service Procedure section in this bulletin has been revised to clarify that only the Pontiac Vibe All-Weather Floor Mats require replacement. All standard (carpeted) or aftermarket mats are to be reinstalled after this recall has been completed. The revisions can be found in the All Weather Floor Mat Inspection procedure (Step 1, second bullet) and in the Reinstall the Accelerator Pedal Assemby procedure (Step 6). Please discard all copies of bulletin 10038A, issued July 2010.
Condition
Toyota has decided that a defect, which relates to motor vehicle safety, exists in all 2009 and 2010 model year Pontiac Vibe vehicles. The Pontiac Vibe was manufactured by New United Motor Manufacturing (NUMMI), a joint venture between Toyota and GM.
In these vehicles, there is the potential for an unsecured or incompatible driver's floor mat to interfere with the accelerator pedal and cause it to stick in the wide open (depressed) position. A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury, or death. This condition does not exist in vehicles in which the carpeted or original equipment driver side floor mat is compatible with the vehicle and properly secured.
Correction
Dealers are to modify the accelerator pedal and the floor surface in the driver's foot-well. On vehicles equipped with Pontiac Vibe All Weather Floor Mats, the driver's floor mat will be replaced.
Vehicles Involved
Involved are all 2009-2010 model year Pontiac Vibe vehicles built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Investigate Vehicle History link. Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
This recall will require parts obtained from General Motors Customer Care and Aftersales, and three special tools that will be shipped to dealers at no-charge. See detailed information below.
Three special tools (cutting template, shape gauge, and tibia marking gauge) are required to complete this recall. Dealers who performed repairs on Pontiac Vibe vehicles under recall 10018 were shipped two sets of these tools from the Warranty Parts Center (WPC) at no charge via UPS Ground Delivery - Attention: Parts Manager, beginning May 25, 2010. If needed, additional special tools sets can be obtained by faxing a request to the WPC. Include your physical shipping address and a contact person's name and telephone number on the request. Be sure to ask for Part Number WPC 537.
Other parts required to complete this recall that are to be obtained from General Motors Customer Care and Aftersales (GMCC&A) are listed below. Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Dealers should order PN 22745618, All-Weather Floor Mat, as normal through General Motors Customer Care and Aftersales (GMCC&A). ADI's will not be allowed to order this part, so they will not have it in their stock. The mat will be shipped direct to the ordering dealer from the supplier.
Parts required for this recall will not be eligible for RIM.
* This pedal is not to be installed unless the pedal modification in this bulletin has been performed and the customer returns requesting a new pedal. This pedal is NOT to be modified. Refer to SI for the appropriate accelerator pedal assembly replacement procedure.
** If a new insulator (tibia pad) is required, it will require reshaping.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
1. Submit a claim using the table below.
2. Courtesy Transportation - Submit as Net Item under the repair labor code.
* The Second Design pedal is not to be installed unless the pedal modification in this bulletin has been performed and the customer returns requesting a new pedal.
** Submit the actual cost of the orbital sander and sanding disc, and reciprocating saw and blades, not to exceed $225.00 USD, $238.00 CAD.
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Dealer Recall Responsibility - For US (US States, Territories and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer