Administrative Procedure

Warranty Claims should be submitted via DCS.

Affected VINs: WP0JB092_ES860061 - WP0JB092_ES860375

Warranty Code: R

1) Functional check

Damage Code: 20 68 99 OJQ8

Labor Operation: 20 68 00 99

Time Units: 20

Part Number: 00

Warranty Parts $: 00


2) Replacement of fuel cooler

Damage Code: 20 68 00 OJQ2

Labor Operation: 20 68 00 98

Time Units: 220

*Part Number: 928.573.063.02

*Warranty Parts $: 180.97



3) Replacement of fuel cooler and A/C receiver dryer and A/C compressor


Damage Code: 20 68 99 OJQ2

Labor Operation: 20 68 00 97

Time Units: 390

*Part Number: 928.573.063.02, 00.043.029.00

Warranty Parts $: 739.17

*Subject to change

In cases where the recall cannot be performed, submit the information on a claim via DCS with the appropriate disposition code by inserting the code in at the last digit of the damage code.

Disposition Damage Code To Be Used Parts and Labor


3 - Total loss 20 68 99 OJO3 Not applicable


4 - Vehicle stolen 20 68 99 OJO4 Not applicable


5 - Vehicle left the 20 68 99 OJQ5 Not applicable
United States


6 - Customer moved, 20 68 99 OJQ6 Not applicable
new address unknown


7 - Vehicle sold, 20 68 99 OJQ7 Not applicable
new owner unknown


9 - Customer refused 20 68 99 OJQ9 Not applicable
to comply


Owner Name and Address change

If owner name and address is shown incorrectly, submit correction using name/address change postcard from the Warranty and Maintenance Booklet or recall mailing, or report to PCNA via DCS on the warranty "Recall Owner Update" function.