Warranty - Pre-Owned Program Changed

Group
All

Number
9512

Model
All

Part Identifier
All

May 2, 1995

Subject:
Pre-Owned Porsche
Limited Warranty Program

Attention: Service Manager/Warranty Administrator

This bulletin replaces Warranty Bulletins # 9409, dated 9-2-94 & # 9508, dated 1-26-95.

The Pre-Owned Porsche Limited Warranty Program has been streamlined. Please reacquaint yourselves with the program as we enter the spring/summer selling season.

On December 1, 1991, Porsche Cars N.A. launched a Year/Unlimited Mileage Pre-Owned Porsche Limited Warranty. Each vehicle must satisfactorily pass a Pre-Owned Porsche Vehicle inspection. Coverage begins after New Car Warranty expiration on all models sold through its authorized dealer network. Attached to this Warranty Bulletin is a package containing the "key" sign-up materials and an administrative checklist which are part of this program.

This bulletin provides you with general working knowledge and claim processing guidelines for this program.

LIMITED WARRANTY ELIGIBILITY

- Vehicle having less than 125,000 miles/200,000 kilometers at the time of sale.
- Any 1987 or later Pre-Owned Porsche automobile distributed by Porsche Cars N.A..Porsche Cars Canada Ltd. and sold by an authorized Porsche automobile dealer in the United States or Canada. The pre-owned vehicle must be within eight model years of the current model year. See the chart below. The selling dealer must complete a Porsche Pre-Owned Vehicle Inspection List and Porsche Pre-Owned Vehicle Delivery Form according to the procedures issued with this program. The program may be modified from time to time by Porsche Cars N.A./Porsche Cars Canada Ltd. This warranty is not valid for any commercial dealer or broker.

Current Calender Year - Model Years Eligible

1995 - 1987 (H) ->
1996 - 1988 (J) ->
1997 - 1989 (K) ->
1998 - 1990 (L) ->
1999 - 1991 (M) ->

CUSTOMER WARRANTY/POINT-OF-SALE MARKETING BROCHURE

A Point-of-Sale Marketing Brochure is included in this package and should be given to the customer at the time of sale along with a sample warranty booklet. NOTE: A validated booklet will be sent to the customer by the Warranty department after receipt of a Customer Delivery Form. Additional supplies may be obtained for your dealership upon request, call (702) 348-3166. Porsche Cars N.A./Porsche Cars Canada, Ltd. also advertises in the national trade magazines Excellence, Panorama and DuPont Registry.

CUSTOMER DISCLOSURE

- A Point-of-Sale Brochure and a sample Warranty booklet must be given to the customer. The Used Car Buyer's Guide must also disclose the warranty. This is your responsibility.
- This is NOT a Service Contract Program; it is a Manufacturer's Limited Warranty. The cost of this warranty must NOT be shown on the customer's Invoice as a separate line item; it is part of the vehicle's total purchase price.

Canadian customers visiting the U.S. are also entitled to Pre-Owned Warranty Service (Canadian vehicle information is available via the IDCS and VRS). In fact, any car enrolled in this program may obtain service throughout the world and has identical components covered. The Canadian program is identical to that of the U.S. with the exception of the Porsche Roadside Assistance contact number and coverage. Canadian customers have been provided with an alternate contact and phone number which will service Canadian customers within Canada and the U.S. The Canadian contact is the Dominion Auto Association at (800)265-1848. THE PORSCHE ROADSIDE ASSISTANCE COVERAGE IS LIMITED TO THE U.S. AND CANADA ONLY.

WARRANTY CLAIMS

- All Pre-Owned Warranty claims are submitted via IDCS using warranty code "P".
- The authorized Porsche dealers will be responsible for decision making as to coverage and applicability of the Pre-Owned Limited Warranty just as is presently done for other types of coverage.
- Authorizations will be required on major engine or transmission replacement.
- Porsche Cars N.A. will monitor individual dealer costs and trends. As necessary, all relevant documents and/or parts are to be made available to Porsche Cars N.A./Porsche Cars Canada Ltd. personnel for testing and review purposes, similar to the regular Warranty procedures.

AUDIT AND INSPECTION BY PORSCHE CARS N.A. EMPLOYEES

From time-to-time, vehicles may be reinspected and audited for compliance with the Pre-Owned Porsche Vehicle Inspection List and Customer Delivery procedures. NON-COMPLIANCE OR FRAUDULENT ENTRIES ON THE PRE-OWNED VEHICLES WARRANTY INSPECTION LIST OR CUSTOMER DELIVERY FORM WILL RESULT IN THE OFFENDING DEALER BEING INELIGIBLE FROM CERTIFYING FUTURE CARS INTO THIS PROGRAM. Reconditioning costs are not considered a warranty matter. Porsche Cars N.A. reserves the right to rescind the privilege of offering this Pre-Owned Porsche Limited Warranty on subsequent vehicles if a dealer fails to comply with program guidelines and conditions.

RESELLING TRADED UNITS

- Once a car has been traded back into an authorized Porsche dealership or commercial dealer, this warranty is void. However, upon meeting all program criteria after trade-in, any authorized Porsche dealer may purchase and re-request this limited warranty for new customers for another full, one year duration.

RESELLING TRADED UNITS

- Once a car has been traded back into an authorized Porsche dealership or commercial dealer, this warranty is void. However, upon meeting all program criteria after trade-in, any authorized Porsche dealer may purchase and re-request this limited warranty for new customers for another full, one year duration.

COVERED COMPONENTS FOR WARRANTY PROCESSING

- A complete list of applicable Covered Components (Parts Identifiers) is attached. The Limited Warranty Coverage does not include any parts or assemblies which are not expressly stated on the list.

SUMMARY OF PROCEDURES

STEP 1: VEHICLE ELIGIBILITY

Each vehicle must undergo an inspection routine before the sale in accordance with Porsche Cars N.A./Porsche Cars Canada Ltd.'s Pre-Owned Porsche Vehicle Warranty Inspection List which is in this package. Required repairs must be performed and noted on the Inspection List using original Porsche parts by an authorized Porsche dealer to be eligible for this Limited Warranty. The cost of this inspection is to be absorbed by the dealer as normal reconditioning costs. This Porsche Pre-Owned Vehicle Inspection List is a key part of the marketing package Additional packages may be obtained by contacting Porsche Cars N.A.'s Warranty department at (702)348-3166.

If you have wholesaled the vehicle before the 120 days, you only need to notify us of the VIN and proof of wholesale status via fax at (702) 348-3777 using the Wholesale Vehicle Notification Form attached.

NOTE:
If this form is not received before the 120 days has expired, you will automatically be billed without the possibility of a refund.

STEP 2: FEDERALLY MANDATED (FTC) WINDOW BUYER'S GUIDE (U.S. dealers only)

This warranty is non-transferrable to another VIN. An FTC Used Car Buyer's Guide is mandated by the Federal Trade Commission and MUST be adhered to the side window of any vehicle offered for sale with this warranty. The back of the Buyer's Guide MUST be signed by the customer at the time of sale to comply with the FTC used car rules and regulations. Your Used Car Buyer's Guide must reference the Pre-Owned Porsche Point-of-Sale Brochure for coverage details and limits.

STEP 3: CUSTOMER DELIVERY PROCEDURES

Upon vehicle sale, Porsche Cars N.A./Porsche Cars Canada Ltd. requires that a Pre-Owned Porsche Customer Delivery Program Form (included in this package) be completed for each pre-owned vehicle sale. This form is similar to the New Car Delivery Program Form, but has been modified to reflect the differences between the two programs. At the time of sale, this delivery program form must be completed in full, a delivery checklist must be filled out, a sales/delivery person's signature, the customer's signature and a transaction date must be filled out.

The customer must sign and be given a copy of the Porsche Pre-Owned Vehicle Warranty Inspection List. A United States Auto Club (USAC)/Dominion Auto Association (DAA) temporary membership card must also be given to the customer and is part of this package.A "Sample" Pre-Owned Porsche Limited Warranty Booklet must be given to the customer at time of delivery.

NOTE:
A copy of the signed Customer Delivery Program Form, along with the Vehicle Warranty Inspection List must be forwarded within three (3) days to Porsche Cars N.A.'s Warranty department either via express mail or FAX to (702) 348-3777. UPON RECEIPT OF THESE FORMS, THE CUSTOMER WILL BE ENTERED INTO PORSCHE CARS N.A.'S CUSTOMER DATABASE, THE WARRANTY START DATE WILL BE VALIDATED, AND THE PORSCHE ROADSIDE ASSISTANCE COVERAGE WILL COMMENCE. WARRANTY COVERAGE AND PORSCHE ROADSIDE ASSISTANCE COVERAGE ARE NOT ACTIVATED UNTIL THESE FORMS ARE RECEIVED AND PROCESSED.

STEP 4: CUSTOMER MAILING

Porsche Cars N.A. will send the customer a Pre-Owned Porsche Limited Warranty booklet which identifies the warranty terms and conditions and an overview of the Roadside Assistance Program.

STEP 5: PORSCHE ROADSIDE ASSISTANCE MATERIALS

An embossed Porsche Roadside Assistance membership card and a Roadside Assistance handbook will be sent directly to the respective customer by the United States Auto Club, Motoring Division (USAC/MD) or the Dominion Auto Association (DAA) in Canada.

WARRANTY TERMS, CONDITIONS AND COVERED ITEMS

See the white customer warranty booklet for the customer text.

PORSCHE ROADSIDE ASSISTANCE PROGRAM

This program is identical to that which is offered to customers under the United New Car Warranty except for the duration. The duration of this Porsche Roadside Assistance Program is for one (1) year, commensurate with the Pre-Owned Limited Warranty start date.

The Porsche Roadside Assistance Program is administered by the United States Auto Club, Motoring Division (USAC) in the U.S. at (800)438-1409, and by Dominion Automobile Association (DAA) in Canada at (800) 265-1848. Both programs are identical and offer the following services:

^ Theft reward
^ Emergency road service and towing
^ Lockout/lost keys - locksmith
^ Trip routing
^ Car theft protection
^ Car rental discount
^ Car rental reimbursement
^ Porsche dealer referral locator
^ Ambulance service reimbursement

For further information, please refer to the USAC/DAA Member Benefit Booklet.

WARRANTY PROCESSING AND CUSTOMERS OUTSIDE THE U.S. AND CANADA

The customer will provide proof of this limited Pre-Owned Warranty coverage by presenting a copy of the Pre-Owned Porsche Limited Warranty booklet which will have the warranty start date information entered in the front of the booklet. Pre-Owned Warranty start dates will also be available via the Voice Response System (VRS) at (800) 992-7262 and will also be available on-line via the IDCS system.