Completion Reporting and Reimbursement

Claims for vehicles which have been serviced must be submitted by DIAL dealers on the DIAL System. Non DIAL dealers may submit WROs. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.

Enter only one VIN per claim. When using a WRO, fill in the labor operation number and time allowance and write on the WRO "Recall # 454 -- Catalytic Converter." Do not enter other service repairs on the same WRO.
Use the following labor operation number and time allowance:

Labor Operation Time
Number Allowance

Replace catalytic converter and 11454182 0.6 Hours
install recall completion label.

Add the cost of the parts package and applicable dealer allowance to your claim.

Parts Return

Removed catalytic converters must be returned to the Warranty Material Return Center.

Note: See Warranty Policy and Procedure Manual, Chapter 6, Subsection H for complete recall claim processing and material return instructions.

Vehicle Not Available

If a car is not available for this service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Recall Notification Form or describe the reason on a postcard and mail to:

Chrysler Motors 416-15-19 Recall Coordination P.O. Box 1919 Detroit, Michigan 48231-9986

Following the above procedures will expedite the processing of your claim.

If you have any questions or need assistance in completing this action, please contact your Zone Service Office.