Onstar Module Programming

NEW VEHICLE
The OnStar system requires no special programming from neither the Saturn Service Stall nor the Tech 2. All programming or customer profile setup is accomplished through the wireless connection to the OnStar Cell center. In order to set up a customer account, simply press the OnStar button located on the inside rear view mirror and respond the requests from the OnStar advisor. The OnStar call center will need personal information from the customer to activate the account. This information is provided after the vehicle is purchased.

CONTROLLER REPLACEMENT
Once diagnostics leads to an OnStar controller replacement, the Technician will need to place a call to the OnStar call center and provide information from the label on the replacement controller. This information provided to OnStar will allow the call center to recognize the new module and transfer the required personal information to the new controller. Each controller had a unique ID, which is required for OnStar to recognize the controller when a call is placed. In addition to the numbers from the controller, the technician will provide the VIN from the vehicle along with the module information. The CIM information is available on the tools.

When diagnostics determine the Vehicle Communication Interface Module (CIM) requires replacement the Technician must perform the following configuration with the OnStar call center.

1. IMPORTANT: This procedure must be performed in order for the OnStar system to recognize the vehicle and customer.
2. Record the STID number from the label on the new Module (10 digits)
3. Record the ESN number from the label on the new Module (11 digits)
4. Install the new module CIM
5. Press and hold the OnStar "End Call" button (black with white dot) watch for the OnStar LED status light to change from green to red to green.
6. After replacement, press the blue OnStar button twice. When the OnStar advisor responds, state that the vehicle has a new module and include the information that was recorded.
7. The vehicles VIN must be provided.
8. Return the CIM for core credit.