Campaign - VTI Transaxle Converter Housing Bolts Loose: Overview
Customer Satisfaction - Loose VTi Transaxle Converter Housing Bolts # 03C05 - (05/19/2004)Table 1: PARTS REQUIRED PER VEHICLE FOR "ON VEHICLE BOLT REPLACEMENT" PROCEDURE
Table 2: PARTS REQUIRED FOR "TRANSAXLE REMOVAL/REPAIR" PROCEDURE
Table 3: Table A
Table 4: Table B
LOOSE VTi TRANSAXLE CONVERTER HOUSING BOLTS
2003 SATURN VUE VEHICLES EQUIPPED WITH VTi TRANSAXLES
ALL SATURN RETAILERS AND AUTHORIZED SERVICE PROVIDERS
Saturn has decided that certain 2003 model year VUE vehicles equipped with VTi transaxles are susceptible to an external fluid leak. This leak is caused by one or more of the torque converter and differential housing to transaxle case assembly fasteners loosening with vehicle use. This leak, when not identified and repaired, may lead to a VTi transaxle failure.
To prevent this condition from occurring, Saturn will replace and properly torque the torque converter housing to transaxle case assembly fasteners. This service will be performed at no cost to the owner.
Vehicles Involved
Only selected 2003 model year Saturn VUE vehicles within the following VIN range will require participation in this program.
3S800203 - 3S859929
You must verify program involvement through your AS400 system. If is important to note that program claims will only he paid on involved vehicles.
Owner Notification
Owners of all involved vehicles will be notified of this customer satisfaction program by Saturn. (Refer to the owner letter shown in this bulletin.)
Facility VIN Listing
The Facility VIN Listing is furnished to involved Retailers with the customer satisfaction program bulletin.
Those Retailers not involved initially in this program will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME
Retailer Responsibility
All unsold vehicles in Retailers' possession and subject to this bulletin must be held at the retail facility and repaired per the service procedure of this bulletin before owners take possession of these vehicles.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your retail facility for service in the future, please take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Transfer Of Customer Satisfaction Program Responsibility
Saturn vehicles that have been sold to you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If you determine that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, responsibility may be transferred by completing a Recall Vehicle Action Report and submitting it to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center.
A copy of the Recall Vehicle Action Report is shown for your reference. Additional copies can be ordered from Saturn Publications. All changes to program responsibility will be reflected in your next Unfixed VIN Report.
All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."
Parts Information
1. Please note that not all of the parts shown are required for every repair. Refer to the bulletin repair procedures to determine the specific parts needed.
2. The majority of the vehicles will require you to perform the "On Vehicle Bolt Replacement" procedure only. Therefore, a pre-shipment of the required parts for this procedure has been automatically sent from Saturn Service Parts Operations (SSPO) to affected retailers.
3. Should you require any additional parts, please place an emergency order.
DISPOSITION OF REPLACED PARTS
Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.
SUGGESTIONS FOR ENSURING CUSTOMER SATISFACTION
As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.
It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles.
If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.
IDENTIFICATION LABEL
Upon completion of this customer satisfaction program, an Identification Label and clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the bulletin number (03-C-05) and the five (5) digit facility code of the retailer performing the bulletin service.
As a reminder, additional labels may be ordered from Saturn publications.
CREDIT
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