Campaign - Rear Lateral Link Replacement: Overview

Customer Satisfaction - Replacement of Rear Lateral Link Assemblies
# 04067 - (Nov 24, 2004)

REPLACEMENT OF REAR LATERAL LINK ASSEMBLIES

Models:
2002-2004 SATURN VUE VEHICLES

ALL SATURN RETAILERS AND AUTHORIZED SERVICE PROVIDERS

The rear lateral link assemblies of certain model year 2002-2004 Saturn VUE vehicles may deform if subjected to a handling maneuver similar to that performed in the National Highway Traffic Safety Administration's (NHTSA' s) newly implemented Dynamic Maneuvering Test ("Fishhook" Test). Deformation of the rear lateral link could result in the tire and wheel tipping inward until the tire contacts the trailing arm. If the tire were to contact the trailing arm, tire rotation would be inhibited.

To prevent the possibility of this condition occuring, Saturn retailers will replace the rear lateral link assemblies, check and adjust wheel alignment and increase front/rear cold tire inflation pressures. This service will be performed at no cost to the owner.

Vehicles Involved

2002-2004 model year Saturn VUE vehicles within the following VIN range will require participation in this program.

2S800001 - 4S891943

You must verify program involvement through your AS400 system. It is important to note that program claims Will only be paid on involved vehicles.

Owner Notification

Owners of all involved vehicles will be re-notified of this customer satisfaction program by Saturn when parts are sufficient. (Refer to the owner letter shown in this bulletin.)

Transfer of Customer Satisfaction Program Responsibility

Saturn vehicles that have been sold to you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If you determine that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, responsibility may be transferred by completing a Recall Vehicle Action Report and submitting it to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center.





A copy of the Recall Vehicle Action Report is shown for your reference. Additional copies can be ordered from Saturn Publications. All changes to program responsibility will be reflected in your next Unfixed VIN Report.

All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."





Parts Information

Saturn Service Parts Operations (SSPO) will be allocating and shipping initial recall parts as they become available based on the affected vehicle population at your retail facility. Please do not order these parts. All orders received will be cancelled. Emergency requests processed through the Saturn Customer Assistance Center will be deducted from the following week's recall parts allocation.

Disposition of Replaced Parts

Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.

Credit





1. To receive credit submit a claim with the information shown.





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