Campaign - VTi Trans. Software Upgrade/Modified Wiring: Overview
2003 Saturn VUE Vehicles Equipped with VTi Transaxles# 03-C-01 - (Aug 16, 2004)
Table 1: Required Parts
VTi TRANSAXLE SOFTWARE UPGRADE AND WIRING MODIFICATION
2003 SATURN VUE VEHICLES EQUIPPED WITH VTi TRANSAXLES
All Saturn Retailers and Service Providers
Saturn has decided that some 2003 Model Year Saturn VUE vehicles equipped with VTi transaxles exhibit a condition where momentary excessive pressure within the transaxle may damage the internal filter. This condition can cause a transaxle noise and, if not corrected, internal transaxle damage and premature failure.
To prevent this condition from occuring, Saturn will perform a transaxle software upgrade and wiring modification.
Vehicles Involved
Only selected 2003 model year Saturn VUE vehicles within the following VIN range will require this service:
3S800001 - 3S823122
You must verify vehicle involvement through your AS400 system. It is important to note that claims for reimbursement will only be paid on involved vehicles.
Owner Notification
Owners of all involved vehicles will be notified of this customer satisfaction program by Saturn. Refer to the owner letter shown in this bulletin.
Facility VIN Listing
The Facility VIN Listing is furnished to involved Retailers with the customer satisfaction program bulletin.
Those Retailers not involved initially in this program will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME.
Retailer Responsibility
All unsold vehicles in Retailers' possession and subject to this bulletin must be held at the retail facility and repaired per the service procedure of this bulletin before owners take possession of these vehicles.
In summary, whenever a vehicle subject to this bulletin enters your vehicle inventory, or is in your retail facility for service in the future, please take the steps necessary to be sure the bulletin correction has been made before selling or releasing the vehicle.
Transfer of Customer Satisfaction Program Responsibility
Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If you determine that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, responsibility may be transferred by completing a Campaign Vehicle Action Report and submitting it to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center.
A copy of the Campaign Vehicle Action Report can be ordered from Saturn Publications. All changes in responsibility will be reflected in your next Unfixed VIN Report.
All other changes in vehicle status, e.g., scrapped, stolen, etc., are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, Notifying Saturn of Vehicle Status Change.
Parts Information
A pre-shipment of splice sleeves (splice - wire) required to perform this bulletin has been automatically sent to involved Retailers from Saturn Service Parts (SSPO). These initial parts shipments are to aid the Retailers in bulletin preparation and will ensure minimal customer inconvenience.
Should additional parts be required, please order as needed.
Identification Label
Upon completion of this customer satisfaction program, an Identification Label and Clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink, or type, the bulletin number (03C01) and the five (5) digit facility code of the Retailer performing the bulletin service.
As a reminder, additional labels may be ordered from Saturn Publications.
Credit
03-C-01 GOODWILL WORKSHEET
As stated in the "Credit" section of this bulletin. Retailers are empowered to use good judgement regarding loaner/rental cars or other goodwill expenses that might become necessary for customer satisfaction.
Complete this worksheet and attach it to the hard copy of the Customer Service Order (CSO) to document all campaign goodwill claims submitted to Saturn.