Campaign - Rear Drive Module/Clutch Replacement: Overview
Replacement of Rear Drive Module (RDM) Differential Clutch Drum # 04090 - (Dec 16, 2004)Models:
2004 SATURN VUE VEHICLES EQUIPPED WITH A 3.5L V6 (L66) ENGINE AND ALL-WHEEL DRIVE
ALL U.S. SATURN RETAILERS AND AUTHORIZED SERVICE PROVIDERS
THE CANADIAN VERSION OF THIS RECALL FOLLOWS THIS VERSION
The Rear Drive Module (RDM) on some 2004 Saturn VUE vehicles equipped with a 3.5L V6 (L66) engine and all-wheel drive may exhibit a condition where the owner may notice a moan or vibration noise emanating from the rear of the vehicle when turning at low speeds (such as parking lot maneuvers and/or surfaces like snow and gravel).
To prevent the possibility of this condition occurring, Saturn retailers will replace the differential clutch drum in the rear drive module (RDM) and replace the RDM filter. This service will be performed at no cost to the owner.
Vehicles Involved
2004 model year Saturn VUE vehicles equipped with a 3.5L V6 (L66) engine and all-wheel drive within the following VIN range will require participation in this program.
4S800001 - 4S892254
You must verify program involvement through your AS400 system. It is important to note that program claims Will only be paid on involved vehicles.
Owner Notification
Owners of all involved vehicles will be notified of this customer satisfaction program by Saturn when parts are sufficient. (Refer to the owner letter shown in this bulletin.)
Transfer of Customer Service Program Responsibility
Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If you determine that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, responsibility may be transferred by completing a Recall Vehicle Action Report and submitting it to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center.
A copy of the recall Vehicle Action Report is shown, additional copies can be ordered from Saturn Publications (1-800-828-2112, prompt 3, Item # S03 2002 RVAR). All changes to program responsibility will be reflected in your next Unfixed VIN Report.
All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."
Parts Information
Saturn Service Parts Operations (SSPO) will be shipping all non-chemical parts as they become available based on the affected vehicle population at your retail facility. Please do not order extra inventory of these parts or modify your existing stocking policies. Normal replenishment will continue to support your current stocking policy requirements.
Disposition of Replaced Parts
Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.
Disclaimer